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Customer satisfaction is important all year round but it can be a tough one to achieve in January when everyone is feeling the start of year blues. Although we’ve passed ‘Blue Monday’ (officially the most depressing day of the year), there’s no doubt that spirits are still quite low. And, when you add into that…

As ecommerce becomes a dominant delivery trend, the range of shipping and courier services available is necessarily diversifying. However, while some customers continue to look for cost effective delivery over any other factor, the burgeoning trend is now towards courier and express deliveries. According to Mintel’s Courier and Express Delivery UK 2017 report, the courier…

Last-mile delivery – i.e. the movement of goods from the stage of fulfillment to final destination – has seen a lot of disruption over the past 12 months. Rising demand from customers for deliveries that are both faster and less expensive, as well as the increase in online purchasing, have forced the fulfillment and logistics…

More than 88% of online shoppers now look at online reviews and factor them in to a purchasing decision. So, what people say about your business online has become incredibly important to whether or not it is able to grow. Customer communication is one of the secrets to helping improve the reviews you get from…

Secure logistics solutions provide peace of mind and help to avoid costly and time consuming situations that arise from poorly thought through service. Optimum security not only delivers a better experience for the customer but also protects everyone – and everything – involved in the delivery process, from employees through to business assets. When it…

Thanks to the increase in online shopping there are more options than ever now for businesses looking for more cost effective ways to ship to customers. Courier services, in particular, offer the opportunity to make significant customer service improvements, as well as reducing spend, whether you’re looking for international or local delivery. So, why should…

British consumers are becoming increasingly more demanding when it comes to delivery. Gone are the days when anyone would be happy to wait for ten days to have something shipped. In fact, according to research by delivery management company Whistl, 7% of British consumers want same day delivery or courier services and nothing else. This…

Over the recent years, the effects of climate change have become more apparent and businesses everywhere are beginning to recognise their responsibility and are updating their corporate social responsibility policy accordingly. But how is it possible to minimise the environmental impact of deliveries? This is something that will affect every order that is made, and…

There are many great ways to build positive relationships with your customers and clients. Value pricing, exciting products and services and energetic customer service all contribute towards ensuring that your business grows and builds. And then there’s delivery – if you’re looking to set yourself apart from the rest of the market and create long-term…

If there’s one time of year when order fulfilment needs to operate at maximum efficiency, it’s the run up to Christmas. This is without a doubt one of the busiest periods in the calendar for many businesses and if order fufilment just can’t keep up it can be disastrous for Christmas profits – as well…

The UK parcel market is undergoing a period of intense growth. Last year – according to the Pitney Bowes Parcel Shipping Index 2017 – parcel deliveries increased by 12% to 2.5 billion. In the period 2017 to 2021 a compounded annual growth rate of 10% has been predicted for the UK parcel market. That means…

Because warehousing plays such a central role in delivery, the way your warehouse functions can have a big impact on overall business performance. There are always ways to optimise the set-up that you already have. Whether you’re actively looking for options to improve warehouse efficiency or not, investigating warehouse functionality could expose some areas for…

Without strong and efficient supply chain management most businesses struggle with the basics of manufacturing, productivity or delivery. It’s one of those elements of infrastructure that should be almost completely unnoticeable if it’s functioning well. If it’s not, however, this is often all too obvious. Investment in supply chain management can be onerous in-house –…

There are two types of customers – those who place their order and then simply wait without thinking about it, and those who like the ability to track their order during the shipping process, monitoring each stage and knowing exactly when their parcel will arrive. This is quickly becoming the norm for many customers, particularly…

Connectivity is growing across the world and international delivery is now a standard expectation for many customers. However, there are many different methods of international shipping, depending on the preferences of the customer, as well as the requirements for shipping the item safely. What factors influence the shipping method you choose? A variety of factors…

Drone delivery is something that is getting more and more traction in the media over time, with large corporations starting to implement the basic testing for drone deliveries for e-commerce. However, it is still a very new technology, which many companies have yet to test and explore. What is drone delivery? Drone delivery involves sending…

In Michigan, USA, Ford has partnered with Domino’s Pizza to test the idea of using driverless cars for their pizza deliveries. If successful, this has the potential to mark the beginning of the move towards driverless delivery services, with other companies choosing to follow this success and benefit from using driverless cars to deliver to…

Regardless of the sector that you work in, sometimes you may have customers place orders that are highly confidential or require more specific treatment than your standard deliveries. Perhaps the order is of an unusually high quantity or value, and needs greater tracking and certainty of delivery. There are many ways to ensure that your…

Supply chains exist within any business that sells products to customers, and this impacts almost every other area within the business operations. This is because everything works together to ensure seamless deliveries – from the finance department factoring in the costs of manufacturing, shipping, and calculating profit, through to the research and development that takes…

Businesses selling products across any sector will use delivery services of some kind. Online customers don’t have an in-store experience of your brand where they communicate with anyone from your company, so their online experience combined with the actual delivery experience is what creates their overall impression of your brand. Fast, reliable delivery Did you…