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Awareness of the processes and procedures of your business and deliveries is essential to maintaining a smooth service for your customers. Supply chain management is not just about these practicalities; however, it is also about management of your suppliers and company relationships to ensure that you always have the information you need and complete transparency…

Supply chain management sits at the heart of every business. Smooth and efficient supply chain management is almost unnoticeable – but when problems arise the repercussions are felt right across the business. In-house management, customer relationships and supplier relationships all feel the impact from supply chain management that isn’t quite up to scratch. Given the…

A reliable courier is an essential component in modern business logistics. Whether you’re a high volume organisation looking for a courier with the resources to cope with intense demand, or an SME seeking added value, the right courier business should be able to be all things, and more. The courier market can be a difficult…

Here at UCS, we know that booking your deliveries should be a fast and efficient process, which is why we are on a mission to constantly improve our booking systems. We aim to regularly make improvements to our booking system that will reduce the time taken to fill in information, and make it a much…

Running an online business is great – especially when that business starts to take off and the orders start pouring in. However, the reality of this is often a long daily slog through packing and fulfilment that leaves you with very little time to focus on the creative direction and strategy that got you to…

Delivery services give a strong impression of your business, positive or negative, so for small businesses looking to grow their customer base it is extremely important to ensure that your delivery services are successful. Great delivery services give your customers a positive brand impression which means that they’re more likely to buy from you again…

Supply Chain Management (SCM) is a key component of a business’ operations, and poor SCM can result in decreased business performance as your core team might not have the resources required to deliver their usual service or innovative and optimise processes. Efficient SCM however, can be a key ingredient in a business’ success, so it’s…

One important part of your delivery services is optimising your warehouse management. The best way to do this is to regularly check that your warehouse processes are performing as well as they should be and highlight any areas that can be improved. If you’re not sure where to begin, here are some starting points to…

Although many companies may not have the capacity in house to make deliveries on the scale they need, it can be difficult to trust a third-party courier provider to make deliveries on your behalf. This is because when they take that role, they are acting as a representative of your company, and they therefore need…

As a small business, there is generally a point where it no longer becomes viable to store stock internally, and greater warehousing space is required. Not only is more space required, but greater levels of stock management, which is just one reason why many growing businesses reach a point where they consider outsourcing their warehousing…

International shipping requires even greater planning than national distribution, largely because of the scale of distance to cover, but also because of other factors. This means that there can be more barriers to international shipping to consider, for example: Tariffs on imported goods As it stands, UK businesses are not required to pay import tariffs…

Businesses that understand how to optimise their supply chain management can make the process a whole lot more efficient. Building up a strong picture of your suppliers and relationships is essential to taking control of your supply chain. Here are 3 steps to taking this control for effective supply chain management: #1 Balance engineering with…

Robot technology is an area where awareness is growing, and there is a lot of speculation about how it could gradually begin to influence everyday life. Many films depict use of robots as normality in the future, but is this accurate and how could it affect the way that you do your warehousing and stock…

Health and safety underpin the logistics of your business, from warehousing to distribution and delivery. As it stands, with the UK as part of the EU, there are set Health and Safety standards in place that organisations must adhere to. However, as the Brexit process progresses, it is unclear how this standards and procedures could…

The level of customer service received has the power to improve or break customer relationships. A bad experience can lead customers to seek products or services elsewhere. In an age of social media and sharing reviews online, a negative review can leave your brand name tarnished, so it’s imperative that you deliver great customer service…

As more and more consumers shift their shopping from the real world to online, delivery has become a crucial part of the experience. According to the UK’s communications regulator, in this country we spend more money online per head than any other developed country. Research from OC&C Strategy Consultants, PayPal and Google has found that…

Outsourcing has long been recognised as a great way to streamline business functions and bring budgets down. When it comes to warehousing, there are plenty of benefits, financial and otherwise, to taking advantage of the opportunities that an outsourced service offers. From cutting costs, to boosting efficiency that has a knock on effect on margins,…

Reverse logistics is growing in importance, particularly within e-commerce and distribution from online sales. If it is managed well, it can demonstrate a high level of customer service, leading to more satisfied customers. What does reverse logistics mean? As a business providing goods, it’s vital to realise that the customer journey doesn’t always stop at…