Axel wireless had for the past 10 years used the services of TNT, DHL and FedEx to name a few, for its UK, international and world wide courier requirements. We found that with these companies the service was in most cases only just acceptable. We felt that Axell Wirelesses business was viewed by these large companies as being a relatively small fish in their very big ponds.

After conducting a logistics review we opted to give UCS, a relatively unknown courier company to us then, a try. To our pleasure we found two immediate improvements.

1st the customer service was exemplary with the staff coming to the rescue on many occasions when the other courier companies could not help in the time scales Axell required. 2nd was UCS’s very competitive pricing. To date UCS’s pricing structure has at worst matched the best prices of their competitors but more consistently beating them hands down on 90% of our business deliveries.

Axell Wireless has over the last two years moved more than 95% of its business exclusively to UCS due the continued superb customer service combined with the continuing costs savings.

UCS’s service has been second to none for every type of requirement Axell Wireless has required, be that same day, urgent overseas priority shipments, standard overseas shipments or dedicated transport. All of these with excellent personal communication, customised pick up arrangements and personal tracking of those highly visible, ultra important shipments that just must arrive on time.

I highly recommend UCS to any business that has become frustrated with feeling that they are a small fish in a big pond. May I suggest you join Axell Wireless and reap the benefits of becoming a big fish in smaller but much more customer focused and cost effective pond.

We at TIGI have worked with UCS for over 10 years. The guys at UCS always do their utmost to help us and keep us informed as much as is possible. They are flexible and will put themselves out to ensure our needs are met.

One thing that is clear is UCS doesn’t sit still and they are regularly improving their service and technical capabilities.

TBWA have been using UCS since 2003, and their service has constantly improved and is very user friendly. UCS are easy to contact via phone with a user friendly web page and always helpful as they are always prepared to go the extra mile to meet our requirements.

We hope we have many more years of good service from you