Contact Us

Customer Relations
Head Office

UCS Global Logistics Specialists
Unit 3
Bracknell Business Centre
Downmill Road
RG12 1QS
Telephone: +44(0) 8448 793229 | +44(0) 1344 483835
Out of hours: +44(0) 7834 659489
Fax: +44(0) 1344 462063

View a list of our most common questions
Accounts Department

Manages purchase and sales ledger for UCS and will process all invoices and payments. If you require status, copy documents or remittance please check below list and email the relevant group.

@Customers manage customer related invoice or payment enquiries and receipt of payment remittance advice

@Suppliers process supplier or agent invoice copies

@Statements process supplier or agent periodic statement of account and payment queries

Customer Services

Are responsible for monitoring all consignments once they have been collected and check them all daily. They liaise with all parties including client, shipper, agent, customs or consignee to resolve any matter that may be affecting successful delivery.

@Customer Services Assisting with consignments which have been despatched and are in transit to delivery destination

@UCS PODS Consignment specific information from agents and partners

Operations Department

Receive and process requests to prepare and organise collections in the manner required. They will send requests to drivers or agents and monitor for successful collection and despatch.

@Operations Preparation of impending consignments and collections from regular account addresses

@Collections 3rd party collections from ad hoc collection addresses

Sales Department

Are dedicated to sourcing new business opportunities with new clients or from existing clients. They provide ad hoc or regular pricing dependant on the requirement and volume of consignments

@Sales New business enquiries, UCS service capability enquiries, account opening requests or live tariff queries

@Quotes Rate enquiries for specific ad hoc works

Stock Management

Monitor all UCS stock orders and ensure they are completed within the agree time frame. They manage inbound stock and notify once received, quality checked and booked to stock portal.

@Stock Control will manage the pre alert if inbound stock or enquiries relating to live pick order for any of the UCS storage sites

UCS Company Information

Any other enquiry not catered or answered with prior department information or group emails @Info

Common Questions

How do I get a price
If you need a quote @Quotes, if you wish to check your tariff @Sales or invoice queries @Customers
How can I get something collected out of hours?
Send all details to @Operations
How can I get something collected from another address?
Book online using you login credentials or mail @Collections
Do I need any special documents when I send my shipment?
All non-document consignments going outside the EC will require customs invoice which can be produced when booking using Other documentation may be required, if you have a specific enquiry please send all information to @Operations
How do I get packaging or stationary materials?
All requirements related to account management or stationary orders are managed by @Customer Services
How do I check my tariff?
@Customer Services will send a copy and @Sales can discuss rates and volume discounts