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The way that inventory is managed can have wide reaching impact right across the business. From affecting relationships with suppliers to providing the foundation for positive financial performance, stock management lays the groundwork for multiple other elements of success. For many businesses, stock control software is the only way to ensure that inventory management is…

Many businesses avoid a courier service on the basis of cost. However, not only is this a false economy in terms of the problems that can arise with lost items or a lack of professionalism when not using a courier, it can actually work out cheaper to use a courier service to deliver to your…

When it was delivered, there was a general consensus that the recent budget was rather underwhelming with respect to its environmental commitments. However, although there wasn’t much, if any, focus on initiatives such as recycling, the budget did contain a “plastic tax.” The Chancellor Phillip Hammond didn’t take the opportunity to introduce a “latte levy”…

Your customers are the foundation of your business. Not only that but they represent a considerable cost saving too. Research shows that it costs six to seven times more to acquire a new customer than to sustain a relationship with an existing one. So, in terms of the cost to benefit ratio, your existing customers…

Particularly for eCommerce businesses, the courier service that you choose for your business will have a big impact on how your customers feel about you. The courier may be the only human face that customers associate with your brand, which is why it’s so important to make sure you are working with the right one.…

Globalisation is a worldwide force that will have a significant impact on any commercial brand, many of which are key clients for the delivery industry. Those looking to expand into world markets need to be prepared to take on the challenges of international customers. For many businesses this comes down to packaging and the way…

Positive feedback is great to have, as it demonstrates that your business is doing what it needs to in order to please customers. However, when it comes to finding ways to improve your offering, it’s often the more negative comments that tend to be the most constructive. By looking at the issues that customers describe…

Increasingly, a speedy and efficient returns service is something that customers look for when making a purchase. In fact, many consumers will now check to see what the returns procedure is before buying anything online. As a result, the number of returns has increased considerably and those businesses that are not prepared for the issues…

Packaging has become a key issue for consumers – and that means it’s also become a key issue for retailers and logistics businesses too. Getting the packaging right helps to ensure that customers have a positive experience and that they will go away with a good impression of the brands involved in the order and…

Emissions are a pressing issue for every industry. Even more so in transport and logistics sectors, such as shipping. Goals set by the UN are designed to reduce ocean-carrier emissions by 50% by 2050, compared to 2008 levels. While different countries have set different individual targets for reducing their own environmental impact levels, there is…

Consumer demand is changing at a blistering pace. From the ever-increasing focus on online buying, to the rise of the discount store and consumer drive towards better quality products that cost less, change is constant. For every business in a supply chain, from producers to retailers, this is creating a hair-raising environment in which it’s…

In the logistics world, one-day delivery is increasingly becoming an expectation. However, there have been many questions raised over whether this is currently achievable, as well as recent indications that major retailers are not delivering on promises made where one-day delivery is concerned. So, what does the future hold for this super efficient type of…

Packaging is a topic that is becoming increasingly hot. Not only is there more pressure from consumers on retailers and shippers to introduce more eco and sustainable options but there is also wide acknowledgement that packaging issues aren’t as transparent as they could be. For example, a recent survey in Germany found that while more…

Inventory management is one of those behind the scenes processes that can have a huge impact on customer experience and business success. Whether your organisation is a small start-up or a large multi-national, inventory management will be crucial to ensuring that you have an accurate understanding of stock levels and locations so that items are…

Shipping and fulfilment represent two key considerations for any business delivering goods to customers. The delivered item is the first physical touchpoint that the customer has with your brand and so the timing, condition and quality of the delivery will be crucial. The shipping carrier that you choose will have a big influence over these…

Whether your business is struggling in performance terms, or you’re looking for general efficiency improvements, the way that your warehouse functions could be having a big impact. You’ll always be able to upgrade the way that your warehouse operates – even if it seems that your current setup is as optimal as it gets, there…

Eco choices are increasingly driving the decisions that consumers and businesses make, with more emphasis on environmentally friendly lifestyles than ever before. This is beginning to affect every sector, including logistics and delivery. Packaging is one of the biggest challenges for those looking to be greener in terms of business operations in the delivery sector,…

Smart logistics choices have a broad knock on impact across the business. From ensuring that customer expectations are met, through to avoiding the cost of damaged items and inefficient shipping, there are many ways in which positive logistics can help to save money, both directly and indirectly. If your business is currently struggling under the…

Automation is having an impact across many different sectors today. While it’s common to hear talk about marketing automation and workflow automation, delivery automation is not such a widely discussed topic. However, it is in the pipeline – and could have an impact on the future of the delivery industry in many different ways. What…

Every business requires logistics – at first glance, it may seem that there’s little you can do to make the process of freight shipping and individual delivery more environmentally friendly. However, whether a greener delivery strategy is a socially responsible goal for your business or something your customers are beginning to ask about, there are…