• happy-customers

    How to keep your customers happy from the start of the year

    Customer satisfaction is important all year round but it can be a tough one to achieve in January when everyone is feeling the start of year blues. Although we’ve passed ‘Blue Monday’ (officially the most depressing day of the year), there’s no doubt that spirits are still quite low. And, when you add into that…

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  • express-delivery

    Why are courier and express deliveries becoming favoured by customers?

    As ecommerce becomes a dominant delivery trend, the range of shipping and courier services available is necessarily diversifying. However, while some customers continue to look for cost effective delivery over any other factor, the burgeoning trend is now towards courier and express deliveries. According to Mintel’s Courier and Express Delivery UK 2017 report, the courier…

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  • delivery-trends

    Last-mile delivery trends we saw last year

    Last-mile delivery – i.e. the movement of goods from the stage of fulfillment to final destination – has seen a lot of disruption over the past 12 months. Rising demand from customers for deliveries that are both faster and less expensive, as well as the increase in online purchasing, have forced the fulfillment and logistics…

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  • customer-review

    Why customer communication is key to boosting delivery reviews

    More than 88% of online shoppers now look at online reviews and factor them in to a purchasing decision. So, what people say about your business online has become incredibly important to whether or not it is able to grow. Customer communication is one of the secrets to helping improve the reviews you get from…

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  • secure-parcel

    How can you ensure optimum security when transporting your parcels?

    Secure logistics solutions provide peace of mind and help to avoid costly and time consuming situations that arise from poorly thought through service. Optimum security not only delivers a better experience for the customer but also protects everyone – and everything – involved in the delivery process, from employees through to business assets. When it…

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  • courier-delivery

    Why should you consider an outsourced courier service for 2018?

    Thanks to the increase in online shopping there are more options than ever now for businesses looking for more cost effective ways to ship to customers. Courier services, in particular, offer the opportunity to make significant customer service improvements, as well as reducing spend, whether you’re looking for international or local delivery. So, why should…

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  • Customer Delivery Demands

    How can you meet the increasing speeds of customer delivery demands?

    British consumers are becoming increasingly more demanding when it comes to delivery. Gone are the days when anyone would be happy to wait for ten days to have something shipped. In fact, according to research by delivery management company Whistl, 7% of British consumers want same day delivery or courier services and nothing else. This…

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  • Smiling Delivery

    How can you minimise the environmental impact of your deliveries?

    Over the recent years, the effects of climate change have become more apparent and businesses everywhere are beginning to recognise their responsibility and are updating their corporate social responsibility policy accordingly. But how is it possible to minimise the environmental impact of deliveries? This is something that will affect every order that is made, and…

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  • Same Day Delivery

    Why do customers like same day delivery services?

    There are many great ways to build positive relationships with your customers and clients. Value pricing, exciting products and services and energetic customer service all contribute towards ensuring that your business grows and builds. And then there’s delivery – if you’re looking to set yourself apart from the rest of the market and create long-term…

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  • Parcel Market

    What is causing the growth of the UK parcel market?

    The UK parcel market is undergoing a period of intense growth. Last year – according to the Pitney Bowes Parcel Shipping Index 2017 – parcel deliveries increased by 12% to 2.5 billion. In the period 2017 to 2021 a compounded annual growth rate of 10% has been predicted for the UK parcel market. That means…

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  • Is your warehouse functioning at optimum efficiency?

    Because warehousing plays such a central role in delivery, the way your warehouse functions can have a big impact on overall business performance. There are always ways to optimise the set-up that you already have. Whether you’re actively looking for options to improve warehouse efficiency or not, investigating warehouse functionality could expose some areas for…

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  • Supply Chain Manager

    What value could a dedicated supply chain management partner add to your business?

    Without strong and efficient supply chain management most businesses struggle with the basics of manufacturing, productivity or delivery. It’s one of those elements of infrastructure that should be almost completely unnoticeable if it’s functioning well. If it’s not, however, this is often all too obvious. Investment in supply chain management can be onerous in-house –…

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  • Order Tracking Online

    How can providing order tracking boost your customer satisfaction?

    There are two types of customers – those who place their order and then simply wait without thinking about it, and those who like the ability to track their order during the shipping process, monitoring each stage and knowing exactly when their parcel will arrive. This is quickly becoming the norm for many customers, particularly…

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  • International Delivery Options

    How to choose the right international shipping method for you

    Connectivity is growing across the world and international delivery is now a standard expectation for many customers. However, there are many different methods of international shipping, depending on the preferences of the customer, as well as the requirements for shipping the item safely. What factors influence the shipping method you choose? A variety of factors…

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  • Delivery by drone

    Is the UK drone-delivery ready?

    Drone delivery is something that is getting more and more traction in the media over time, with large corporations starting to implement the basic testing for drone deliveries for e-commerce. However, it is still a very new technology, which many companies have yet to test and explore. What is drone delivery? Drone delivery involves sending…

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  • Secure Delivery

    How can courier services offer greater security and certainty?

    Regardless of the sector that you work in, sometimes you may have customers place orders that are highly confidential or require more specific treatment than your standard deliveries. Perhaps the order is of an unusually high quantity or value, and needs greater tracking and certainty of delivery. There are many ways to ensure that your…

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  • Warehouse Scanning

    What elements are within a supply chain and how can you manage them?

    Supply chains exist within any business that sells products to customers, and this impacts almost every other area within the business operations. This is because everything works together to ensure seamless deliveries – from the finance department factoring in the costs of manufacturing, shipping, and calculating profit, through to the research and development that takes…

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  • Customer Services

    How can you better meet customer needs through your delivery services?

    Businesses selling products across any sector will use delivery services of some kind. Online customers don’t have an in-store experience of your brand where they communicate with anyone from your company, so their online experience combined with the actual delivery experience is what creates their overall impression of your brand. Fast, reliable delivery Did you…

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