Global Service Update 13th April2 ...

Operational Update:
Due to closure of Ukrainian airspace, our flight operations to and from Ukraine are suspended.
Therefore, we have temporarily suspended the acceptance of DHL shipments to and from Ukraine.
Domestic and Inbound services to Russia have been suspended, no shipments accepted until further
Full Services suspension.
Public Holiday:
14th April: Canary Islands (The), Denmark, Faroe Islands, Greenland, Iceland, Norway
15th April: Andorra, Canary Islands (The), Czech Republic (The), Denmark, Estonia, Falkland Islands,
Faroe Islands, Finland, Germany, Gibraltar, Greenland, Guernsey, Hungary, Iceland, Jersey,
Liechtenstein, Malta, Spain, Switzerland
16th April: Denmark, Faroe Islands, Greenland, Hungary, Israel, Sweden, Switzerland
17th April: Albania, Austria, Belgium, Croatia, Denmark, Estonia, Faroe Islands, Greenland,
Liechtenstein, Lithuania, Netherlands (The), Poland, Portugal, Slovenia, Sweden, Switzerland
18th April: Albania, Andorra, Austria, Belgium, Croatia, Czech Republic (The), Denmark, Faroe Islands,
Finland, France, Germany, Gibraltar, Greenland, Guernsey, Hungary, Iceland, Ireland (Republic Of),
Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands (The), Norway,
Poland, San Marino, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom

Operational Update:
Public Holiday:
13th April: Guatemala, El Salvador, Honduras
14th April: Argentina, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua,
Paraguay, Peru, Uruguay, Venezuela
15th April: Bermuda, Canada, Cayman Islands, Cuba, Ecuador, Honduras, Marshall Islands, Mexico,
Micronesia (Federated States Of)
16th April: Belize, Chile, Guatemala, Panama
17th April: Bonaire, Brazil, Curacao, Suriname
18th April: American Samoa, Anguilla, Antigua, Aruba, Bahamas, Barbados, Belize, Bonaire, Cayman
Islands, Curacao, Dominica, French Guyana, Grenada, Guadeloupe, Guyana (British), Jamaica,
Martinique, Montserrat, Nevis, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St.
Vincent, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, Virgin Islands (British)
19th April; Venezuela

Asia Pacific:
Operational Update:
Further to our communication of April 5th on the temporary service suspension related to the
COVID-19 lockdown requirements in in East China, we want to share with you an update on the
way forward.
From East China to Rest of World
We will resume our outbound services from Shanghai (SHA), Zhejiang Area (HGH) and Jiangsu and
Anhui Area (SZV, PVG) – with a temporary weight limit restriction of 30 kg per pick up (customer
collection) per day until Friday April 15th.
From Rest of World to East China
DHL Express inbound services into Shanghai (SHA), Zhejiang Area (HGH) and Jiangsu and Anhui
Area (SZV, PVG) will remain temporarily suspended until further notice. We are not accepting
shipments into these areas until further notice.
From Qingdao (TAO, Shandong province) to Rest of World
From Qingdao (TAO, Shandong Province) to rest of world we will implement a temporary weight
limit restriction of 100 kg per pick up (customer collection) per day until Friday April 15th.
On Friday April 15th we will provide you with an update to confirm whether we can resume
normal operations to and from East China.
South Korea to Beijing:
As per local authority, delivery service for shipments originated from South Korea to Beijing have
been temporarily suspended since 7th April. South Korea pick up to Beijing remain suspended
since 8th April
Tonga is now on partial lockdown. The office is open on Tuesday, Thursday and Saturday. Pickup &
delivery is performed on these days only.
Please expect pick-up and delivery services may be delayed due to the shorten of operating hours
from 0800hrs – 1300hrs Monday to Friday.
Public Holiday:
13th April: Myanmar, Sri Lanka, Thailand, Lao Peoples Democratic Republic.