Americas:
Operational Update:
Public Holiday
17th April: American Samoa, Honduras, Uruguay
19th April: Venezuela
20th April: Suriname
21st April: Brazil
22nd April: Trinidad And Tobago
Asia Pacific:
Operational Update:
Public Holiday:
13th April: Myanmar, Sri Lanka, Thailand
14th April: Bangladesh, Cambodia, Lao Peoples Democratic Republic, Myanmar, Nepal, Sri Lanka,
Thailand
15th April: Cambodia, Myanmar , Korea, The D.P.R Of (North K.), Loa Peoples Democratic Republic
16th April: Cambodia, Korea, The D.P.R Of (North K.), Lao Peoples Democratic Republic, Myanmar
17th April: Lao Peoples Democratic Republic, Myanmar
18th April: Lao Peoples Democratic Republic
19th April: Bangladesh
20th April: Indonesia
21st April: Bangladesh, Indonesia, Maldives, Pakistan, Timor Leste
22nd April: Bangladesh, Brunei, Indonesia, Malaysia, Maldives, Pakistan, Singapore, Sri Lanka
23rd April: Bangladesh, Indonesia, Malaysia, Maldives, Pakistan
24th April: Indonesia, Pakistan, Malaysia, Brunei
25th April: Cook Islands, Niue, New Zealand, Tonga, Australia, Indonesia, Brunei
Europe:
Operational Update:
Turkey and Syria:
Multiple earthquakes striking in the South-East region. The situation is currently being assessed,
please expect service delays into Turkey and Syria.
Adana & Mersin cities, ADA-ADA station:
Service Point status: Service Point is open.
Inbound: Shipments can be received into station. Courier delivery services only available for
customers that can be reached via phone. Otherwise held at station with OH FM DSTER scan.
Outbound: Pickup services available.
Gaziantep & Kahramanmaras cities, ADA-GAZ station:
Service Point Status: Gaziantep Service Point is open, service is available , Kahramanmaras Service
Point remains closed.
Inbound: Shipments will be forwarded from ADA-ADA to ADA-GAZ following contingency connection
with delays.
Courier delivery services only available for customers that can be reached via phone
Outbound: Pickup Service is available if booking is received.
Perishable content such as WMX Dry ice will not be accepted.
If any Outbound material is accepted, it will suffer uncertain delays.
Malatya city ADA-MLX station:
Service Point Status: Service Point is open.
Inbound: Shipments will be forwarded from ESB-KAY to ADA-MLX via road following contingency
connection with delays of 1 or 2 days.
Courier delivery services only available for customers that can be reached via phone
Outbound: Shipments will be forwarded from ADA-MLX to ESB-KAY via road following contingency
connection with delays of 1 or 2 days.
Pickup Service is available if booking is received.
Perishable content such as WMX Dry ice will not be accepted.
Surrounding Agent stations:
Sanliurfa city ADA-URF service is available, Hatay city ADA-HTY service re opened, Iskenderun city
ADA-ISD service has reopened as of 28/02.
Postcodes concerned:
Gaziantep postcodes 27xxx
Kahramanmaras postcodes 46xxx
Malatya postcodes 44xxx
Hatay & Iskenderun 31xxx
Adana 01xxx
Mersin 33xxx
Ukraine:
We have resumed limited shipping services in select locations of Ukraine. As we operate under
elevated risk, additional charges may apply.
Russia:
Domestic and inbound services to Russia have been suspended, no shipments accepted until further
notice.
Belarus:
Full services suspension
Public Holiday:
14th April: Bulgaria, Cyprus, Greece, Kosovo, Montenegro, Republic Of, North Macedonia, Romania,
Serbia, Republic Of
15th April: Bulgaria, Greece, Cyprus
16th April: Albania, Bulgaria,
17th April: Albania, Bulgaria, Cyprus, Greece, Kosovo, Moldova, Republic Of, Montenegro, Republic Of,
North Macedonia, Romania, Serbia, Republic Of, Ukraine
20th April: Iceland
21st April: Albania, Bosnia And Herzegovina, Falkland Islands, Kosovo, Kyrgyzstan, North Macedonia,
Turkey, Turkmenistan
22nd April: Turkey
23rd April: Turkey
24th April: Armenia, Moldova, Republic Of, Uzbekistan, Azerbaijan
25th April: Italy, San Marino, Greenland, Israel, Portugal, Azerbaijan
Middle East & North Africa:
Operational Update:
Afghanistan:
Due to volatile situation in Afghanistan, DHL have been forced to suspend all the service effective
from 15th August 2021.
Public Holiday:
14th April: Lebanon
16th April: Egypt, Syria
17th April: Egypt, Lebanon, Syria
19th April: Yemen, Republic Of
20th April: Mauritania, Oman, United Arab Emirates, Yemen, Republic Of
21st April: Egypt, Iraq, Jordan, Libya, Mauritania, Morocco, Qatar, Tunisia, United Arab Emirates
22nd April: Algeria, Egypt, Iran (Islamic Republic Of), Iraq, Jordan, Kuwait, Libya, Morocco, Qatar, Saudi
Arabia, Syria, Tunisia, United Arab Emirates
23rd April: Algeria, Bahrain, Egypt, Iran (Islamic Republic Of), Iraq, Jordan, Kuwait, Libya, Morocco,
Oman, Qatar, Saudi Arabia, Syria, Tunisia, United Arab Emirates, Yemen, Republic Of
24th April: Egypt, Lebanon, Saudi Arabia, Bahrain, Kuwait, Oman, Syria, Yemen Republic of, Jordan,
Qatar
25th April: Saudi Arabia, Bahrain, Swaziland, Egypt
Sub Saharan Africa:
Operational Update:
Central African Republic:
DHL Service of DOX only to Central African Republic will resume on Tuesday 31st January.
WPX/DOX out of Central African Republic is still suspended.
Public Holiday:
14th April: Ethiopia, Liberia
16th April: Ethiopia
17th April: Gabon
18th April: Guinea Republic, Niger, Zimbabwe
19th April: Cote D Ivoire, Swaziland
21st April: Benin, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Comoros, Cote D
Ivoire, Djibouti, Gabon, Gambia, Ghana, Guinea Republic, Guinea-Bissau, Madagascar, Malawi, Mali,
Mayotte, Niger, Nigeria, Rwanda, Senegal, Sierra Leone, Somaliland, Rep Of (North Somalia), South
Sudan, Sudan, Tanzania, Togo, Uganda
22nd April: Comoros, Djibouti, Ethiopia, Kenya, Mali, Mauritius, Nigeria, Somalia, Somaliland, Rep Of
(North Somalia), Sudan, Tanzania
23rd April: Comoros, Somalia, Sudan
24th April: Niger, Sudan
Countries Not Served:
• Ascension
• Bovet Island
• British Indian Ocean Territory
• French Southern Territories
• Heard & McDonald Islands
• Pitcairn
• Saint Pierre & Miquelon
• Tristan Da Cunha
• US Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway
Atoll, Palmyra Atoll, Wake Is)
• Western Sahara
High Risk Sanctioned Countries:
All shipments going to a High Risk sanctioned country must have a signed Letter of Indemnity and
will undergo 100% inspection
• Crimea
• Cuba
• Iran (Islamic Republic Of) – Only Diplomatic shipments accepted and shipping accounts must be
pre-approved by DHL Express Legal & Compliance Team.
• Korea, The D.P.R Of (North Korea)
• Syria