Global Service Update 23rd August ...


Operational Update:

Public Holiday:

23rdAugust: Ukraine
24thAugust: Ukraine
27thAugust: Moldova (Republic Of)
28thAugust: Georgia, Kosovo, North Macedonia
29thAugust: Slovakia
30thAugust: Gibraltar, Guernsey, Jersey, Kazakhstan, Kyrgyzstan, Moldova (Republic Of), Turkey


Operational Update:

Cuba: Due to a rise in Covid-19 cases and limited flights to Havana, some delays are expected.

Public Holiday:

Public Holiday:
23rd August: Jamaica
25th August: Uruguay
30th August: Jamaica, Peru

Asia Pacific:

Operational update:

Canberra: Lockdown has been extended until 2nd September 2021. Pick up and deliveries are operating as
New South Wales (Sydney): Sydney’s lockdown has been extended until 28th August 2021. DHL Pick-up and
delivery are operating but with expected transit delays.
Victoria (Melbourne): Melbourne’s lockdown has been extended until 2nd September 2021. All DHL
receptions will remain closed. Pick up and deliveries are operating as normal.
China (Peoples Republic):
On Friday August 20th 2021, we were notified by external local authorities that several of their employees
working for the Airport Ground Operations Service of Shanghai (PVG, China) were tested positive on COVID-
19. Subsequently, mandatory quarantine measures were taken by them which is now impacting the handling
capacity of all organizations operating from PVG Shanghai airport.
In order to cope with the limited handling capacity at PVG Shanghai airport, we need to implement a
temporary weight limit restriction of 100 kg per pick up (customer collection) per day, from East-China
(Shanghai SHA, Zhejiang HGH and Jiangsu/Anhui SZV/PVG) to all destinations.
This temporary restriction applies from Tuesday August 24th until Friday August 27th, 2021.
Nanjing City, Jiangsu Province (PVG-NKG)
Pick up and delivery service under Zip code 211113 has been suspended.
Yangzhou City, Jiangsu Province (PVG-YZH)
Pick up and delivery services are being suspended in Yangzhou City. This has been extended to 31st August
Pick-up services globally into Yangzhou City have been suspended until 31st August 2021.
Zhengzhou City (HAK-CGO), Henan Province-update
Pick up and delivery services are being suspended for postcode 450053 until 23rd August 2021.
Pick up and delivery services in HebiCity and Anyang City covered by Postcodes
458020/458000/458030/456250/456750 has been suspended from 10th to 23rd August 2021.
Pick-up services globally into these Postcodes have been suspended until 23rd August 2021.
Bhutan: The government has implemented a lockdown in the southern region, pick-up and delivery service
in the southern region is temporarily suspended until the lockdown is lifted.
Indonesia: The Indonesian Government announced new guidelines to restrict mobility in some
cities/districts extended until 23rdAugust 2021 due to COVID. The restrictions are applicable to 29
cities/districts that are categorized as red zones. Essential services including DHL will still operate 100% with
implementation of strict health protocols.
Malaysia: The Government of Malaysia has announced to implement a Full Movement Control Order (Full
Lockdown) throughout the country until further notice to address the current Covid-19 outbreak. DHL
remains operational.

Nepal: The Government of Nepal extended prohibitoryorders (lockdown) untilfurther noticein 3 major cities:
Kathmandu , Lalitpur, Bhaktapurfollowing spike in COVID-19 cases. This is in efforts to control further spread of
those infected within the country.
DHL is still operational with charter flights but with extended transit time. Delays are expected due to limited
ground and customs workforce on duty.
New Zealand: The entire country has been moved into alert level 4 on 17thAugust 2021. Auckland and the
Coromandel Peninsula will be in this level for 7 days, the rest of the country will be in it for 3 days.
DHL remains operational, but service delays are expected.
The Philippines: The government has announced a lockdown until 31stAugust 2021.
DHL will remain operational all throughout this period. Pick-ups and deliveries will be done when DHL can
access the area or when consignees confirm availability to receive shipments.
Sri Lanka:Due to a recent surge in Covid-19 cases, the goverment has extended travel restrictions until further
notice. DHL is still operational, but service delays are expected.
Ho Chi Minh City
To comply with the latest regulatory requirements, DHL Express Vietnam will temporarily suspend our pick-up
and delivery services within Ho Chi Minh City effective from August 23rd 2021 until September 6th 2021.
Please note that in the meantime, we will still continue to pick up your bank documents bound for Ho Chi Minh
City (SGN). Shipments which are impacted by this latest regulatory would continue to be processed into Ho Chi
Minh city and will be held in our facility till we are allowed to continue delivery/collection options. There will
be no drop-off or collection available within Ho Chi Minh City and all Ho Chi Minh City Service Points within this
period. Pick up from other areas at South Vietnam will maintain as per normal.
To comply with the latest regulatory requirements, DHL Express Vietnam will temporarily suspend our
outbound services from Danangeffective from 16thAugust until 25thAugust 2021. Inbound services destined to
Danangwill continue to operate, however deliveries to Danangwill only re-commence on 26thAugust2021.For
other cities and provinces in central Vietnam, our services (except outbound services for dangerous goods
shipments) will continue to operate. Our operations in north and south Vietnam are operating normally.

Public Holiday:

23rdAugust: Brunei, Nepal
25thAugust: Korea (The D.P.R Of North K.)
30thAugust: Bangladesh, Philippines (The), Timor Leste

Sub Saharan Africa:

Operational Update:

Public Holiday:

24thAugust: Liberia
30thAugust: Saint Helena

Middle East and North Africa

Operational Update:

Afghanistan: Due to volatile situation in Afghanistan, DHL have been forced to suspend all the
service effective from 15th August 2021.

Countries not served and high risk sanctioned Countries:

Countries Not Served:
•Bovet Island
•British Indian Ocean Territory
•French Southern Territories
•Heard & McDonald Islands
•Saint Pierre & Miquelon
•Tristan Da Cunha
•US Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Is)
•Western Sahara

High Risk Sanctioned Countries:
All shipments going to a High Risk sanctioned country must have a signed Letter of Indemnity and will undergo 100%
•Iran (Islamic Republic Of)
•Korea, The D.P.R Of (North Korea)

Additional Updates:
•Israel –Jordan-Lane is temporarily suspended