Global Service Update 25th April ...


Operational Update:
Public Holiday:
27th April: Aruba, Bonaire, Curacao, St. Eustatius, St. Maarten
28th April: St. Maarten, Barbados
30th April: Bonaire
st May: Anguilla, Antigua, Argentina, Aruba, Barbados, Belize, Bolivia, Bonaire, Brazil, Chile,
Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, French
Guyana, Grenada, Guadeloupe, Guatemala, Guyana (British), Haiti, Honduras, Marshall Islands,
Martinique, Mexico, Montserrat, Nevis, Nicaragua, Panama, Paraguay, Peru, St. Barthelemy, St.
Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Suriname, Uruguay, Venezuela
2nd May: St. Maarten
5th May: Guyana (British), Palau

Asia Pacific:

Operational Update:
Public Holiday:
25th April: Australia, Brunei, Cook Islands, Indonesia, New Zealand, Niue, Pakistan, Tonga
29th April: China, Peoples Republic, Japan, Vietnam
30th April: Bhutan, China, Peoples Republic, Vietnam
1st May: Bangladesh, Cambodia, China, Peoples Republic, Hong Kong Sar, China, Indonesia, Korea,
Republic Of (South K.), Korea, The D.P.R Of (North K.), Lao Peoples Democratic Republic, Macau,
Malaysia, Maldives, Myanmar, Nepal, New Caledonia, Pakistan, Philippines, The, Singapore, Sri
Lanka, Tahiti, Taiwan, Thailand, Timor Leste, Vanuatu, Vietnam
2nd May: Bhutan, China, Peoples Republic, Vietnam
3rd May: China, Peoples Republic, Japan, Myanmar, Vietnam
4th May: Bangladesh, Cambodia, Japan, Malaysia, Thailand
5th May: Japan, Korea, Republic Of (South K.), Nepal, Sri Lanka, Thailand
6th May: Sri Lanka

Europe :

Operational Update:
Turkey and Syria:
Multiple earthquakes striking in the South-East region. The situation is currently being assessed,
please expect service delays into Turkey and Syria.
Adana & Mersin cities, ADA-ADA station:
Service Point status: Service Point is open.
Inbound: Shipments can be received into station. Courier delivery services only available for
customers that can be reached via phone. Otherwise held at station with OH FM DSTER scan.
Outbound: Pickup services available.
Gaziantep & Kahramanmaras cities, ADA-GAZ station:
Service Point Status: Gaziantep Service Point is open, service is available , Kahramanmaras Service
Point remains closed.
Inbound: Shipments will be forwarded from ADA-ADA to ADA-GAZ following contingency connection
with delays.
Courier delivery services only available for customers that can be reached via phone
Outbound: Pickup Service is available if booking is received.
Perishable content such as WMX Dry ice will not be accepted.
If any Outbound material is accepted, it will suffer uncertain delays.
Malatya city ADA-MLX station:
Service Point Status: Service Point is open.
Inbound: Shipments will be forwarded from ESB-KAY to ADA-MLX via road following contingency
connection with delays of 1 or 2 days.
Courier delivery services only available for customers that can be reached via phone
Outbound: Shipments will be forwarded from ADA-MLX to ESB-KAY via road following contingency
connection with delays of 1 or 2 days.
Pickup Service is available if booking is received.
Perishable content such as WMX Dry ice will not be accepted.
Surrounding Agent stations:
Sanliurfa city ADA-URF service is available, Hatay city ADA-HTY service re opened, Iskenderun city
ADA-ISD service has reopened as of 28/02.
Postcodes concerned:
Gaziantep postcodes 27xxx
Kahramanmaras postcodes 46xxx
Malatya postcodes 44xxx
Hatay & Iskenderun 31xxx
Adana 01xxx
Mersin 33xxx

We have resumed limited shipping services in select locations of Ukraine. As we operate under
elevated risk, additional charges may apply.
Domestic and inbound services to Russia have been suspended, no shipments accepted until further
Full services suspension
Public Holiday:
25th April: Greenland, Israel, Italy, Portugal, San Marino
26th April: Israel
27th April: Netherlands, The, Slovenia
28th April: Gibraltar
1st May: Albania, Andorra, Armenia, Austria, Belgium, Bosnia And Herzegovina, Bulgaria, Canary
Islands, The, Croatia, Cyprus, Czech Republic, The, Estonia, Faroe Islands, Finland, France, Germany,
Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Republic Of, Italy, Jersey, Kazakhstan, Kosovo,
Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Republic Of, Monaco,
Montenegro, Republic Of, North Macedonia, Norway, Poland, Portugal, Romania, Russian Federation,
The, San Marino, Serbia, Republic Of, Slovakia, Slovenia, Spain, Sweden, Turkey, Ukraine, United
2nd May: Bosnia And Herzegovina, Montenegro, Republic Of, Serbia, Republic Of, Slovenia
3rd May: Poland
4th May: Latvia
5th May: Denmark, Faroe Islands, Greenland, Kyrgyzstan
6th May: Bulgaria, United Kingdom
7th May: Kazakhstan

Middle East & North Africa:

Operational Update:
Due to volatile situation in Afghanistan, DHL have been forced to suspend all the service effective
from 15th August 2021.
Public Holiday:
25th April: Bahrain, Egypt, Qatar, Saudi Arabia, Yemen, Republic Of
26th April: Saudi Arabia, Yemen, Republic Of
27th April: Yemen, Republic Of
30th April: Jordan, Yemen, Republic Of
1st May: Algeria, Bahrain, Egypt, Iraq, Lebanon, Libya, Mauritania, Morocco, Syria, Tunisia, Yemen,
Republic Of
6th May: Syria

Sub Saharan Africa:

Operational Update:
Due to Civil unrest in Sudan, Service has been suspended for both inbound and outbound for Sudan.
Central African Republic:
DHL Service of DOX only to Central African Republic will resume on Tuesday 31st January.
WPX/DOX out of Central African Republic is still suspended.
Public Holiday:
25th April: Swaziland
26th April: Tanzania
27th April: Mayotte, Sierra Leone, South Africa, Togo
28th April: Zambia
1st May: Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African
Republic, Chad, Comoros, Congo, Congo, The Democratic Republic Of, Cote D Ivoire, Djibouti, Eritrea,
Ethiopia, Gabon, Gambia, Ghana, Guinea Republic, Guinea-Bissau, Guinea-Equatorial, Kenya, Lesotho,
Madagascar, Malawi, Mali, Mauritius, Mayotte, Mozambique, Namibia, Niger, Nigeria, Reunion, Island
Of, Rwanda, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Somalia, Somaliland, Rep Of
(North Somalia), South Africa, South Sudan, Swaziland, Tanzania, Togo, Uganda, Zambia, Zimbabwe
4th May: Nambia
5th May: Ethiopia

Countries Not Served: Countries Not Served: 

• Ascension
• Bovet Island
• British Indian Ocean Territory
• French Southern Territories
• Heard & McDonald Islands
• Pitcairn
• Saint Pierre & Miquelon
• Tristan Da Cunha
• US Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway
Atoll, Palmyra Atoll, Wake Is)
• Western Sahara

High Risk Sanctioned Countries:

All shipments going to a High Risk sanctioned country must have a signed Letter of Indemnity and
will undergo 100% inspection
• Crimea
• Cuba
• Iran (Islamic Republic Of) – Only Diplomatic shipments accepted and shipping accounts must be
pre-approved by DHL Express Legal & Compliance Team.
• Korea, The D.P.R Of (North Korea)
• Syria