Greece: Due to extremely bad weather there will be no pick ups and deliveries in Athens City. (ATH,
28th January: Armenia
Chile: All operations at SCL Service Center have been suspended due to public water outage caused
by city repairs being made on main lines in the vicinity of the DHL facility. All pick up and delivery
services have been suspended until further notice.
New Zealand Tonga Tsunami Warning: Tonga (TBU) office is closed until further notice due to the volcanic
eruption with tsunami warning. No pick and delivery services will be performed.
All pickup and delivery services have been temporary suspended until 30thJanuary due to lockdown within
Solomon Islands (SB):Pick up and delivery services are suspended within the island.
China Operations Pickup & Delivery:
From Sunday 26th December, the temporary weight limit has been adjusted to 1000 kg per pick up
(customer collection) per day from China to all destinations.
(Exception of South China weight at 300kg per customer per pick-up -please refer to Shenzhen gateway for
the weight limit)
Temporary restrictive procedures during 2021 Winter Olympic Games& The Winter Paralympic
Please note the below service impacts are unavoidable from 25th Jan until 13th Mar the end of
the games: Pick up and delivery service from/to Beijing city, Tianjin city and Hebei province
Due to intense inspection as well as sanitizing procedure, further trans-shipment delay is expected
for both inbound and outbound shipments.
All Hubs and Gateways in China
Due to strengthened measures for sterilization measures for Inbound shipments to China, there is an
expected 1 day delay impact.
Baoding city, Hebei Province (PEK-BQD)
Pick up and delivery service for entire BQD service area has been suspended since 21th Jan. Postcode
Baoji City, Shaanxi Province(XIY-BJC)
Due to Xi’an City is a key way for the transiting of BJC Inbound shipments, Pick up globally into BJC has been
suspended since 30th Dec 2021 until further notice. Outbound service as normal. Shipments that are still
within our network will be staged temporarily within China facility till it resume services.
Beijing City(PEK-HZD, MOC, NOC)
Global pickup to HZD/NOC was suspended since 18th Jan.
Postcode under HZD
Postcode under NOC:
Pick up and delivery service in partial area under postcodes below are suspended as below:
Postcode under WOC: 100067/10068/10069/10041 (PEK-WOC)
Postcode under SOC: 100176
Pick up and delivery service for service area of SOC resumed from 25th Jan except for postcode
All pick-up and delivery services of Chengdu has resumed. However please expect a 1 day delay due to inbound
shipments require a 1 day sterilisation process as per the local regulations.
Dalian GatewayAll inbound shipment from South Korea to Dalian Gateway are suspended by Dalian Airport since
GuYuan City and Pingliang City (LHW-SVC)
Transportation delay for all inbound trans shipment through Xi’an City would be expected since 21st Dec. All Inbound
shipments destined for GuYuan City and Pingliang City are holding at XIY SVC until further notice.
Hangzhou City, Zhejiang Province(HGH-HGE)
Pick up and delivery service in partial area of Hangzhou City(Postcode 310064) has been impacted since 14th Jan and
resumed on 21stJan.
Hefei City, Anhui Province(PVG-HFE)
Pick up and delivery service suspended since 17thJan.
LangfangCity, Hebei Province (SJW-LFA)
Pick up and delivery service for entire LFA service area has been suspended since 24th Jan.
-(Postcode under LFA
Lhasa City, Xizang (CTU-LXA)
Due to epidemic prevention and control measures from local authorities, Pick up globally to Lhasa
city has been suspended until further notice.
Nanjing City, Jiangsu Province (PVG-NKG)
Starting from 17th Aug, In-bound shipments destined to Yuhuatai District, Nanjing City, Jiangsu Province(involving the
postcodes of 200012/211039/210041/210022) please note 2 day delivery delay should be expected.
PVGHUB (Shanghai, Pudong Hub)
Shanghai Customs has tightened inspection for inbound shipments to Shanghai , kindly expect clearance delay.
Shanghai City (SHA-KQE)
Pick up and delivery service has been suspend under partial area of postcode 201409 since 25th Jan.
SZX GTW (Shenzhen Gateway)
The re-start of our operations in the Shenzhen facility is allowing us to increase the processing capacity out of the
South-China region. As a result, from Monday January 24th, we will increase our temporary weight limit restriction of
100 kg to 300kg per pick up (customer collection) per day, from South-China (CAN/Guangzhou, DGM/Dongguan,
ZUH/Zhuhai, SZX/Shenzhen and SWA/Shantou) to all destinations. Hong-Kong (and the rest of China) is not included
in this restriction.
Shenzhen City, Guangdong Province(SZX-SZH, SZX-LPZ, SZX-SZS)
Pick up and delivery service in partial area of Shenzhen City has been suspended since 10th Jan. until further notice.
SZH svc : 518004/518020/518019/518024
LPZ svc : 518109/518110/518111/518112/518114/518115/518129/518173
SZS svc: 518104/518105/518106/518107/518125/518132
SZL svc: 518116/518122
Tianjin City (TSN-TJN,TJW)
Pick up and delivery service for entire TJN service area has been suspended until further notice. No self-collection or
pick-up available. PUD service suspended under postcode
300350/300352/300353/300354/300355/300356/300357/300382/300383/300385 (TJW) until further notice.
Urumqi City, Xinjiang (HAK-URC)
Pickup globally into URC suspended since 30th Dec 2021. Outbound service as normal. Inbound
shipments to URC still in transit would be staged in China facility temporarily
Zhengzhou City, Henan Province (HAK-CGO)
Pick up and delivery service in area of postcodes
066 has been suspended since Jan 14thuntil further notice.
Zhuhai City, Guangdong Province(ZUH-ZUI)
Pick up and delivery service in Postcode 519060 area of Zhuhai City has been suspended since 15th Jan.
Zhongshan City, Guangdong Province(ZUH-ZUI)
Pick up and delivery service in Postcode 528467 area of Zhongshan City has been suspended since 15th Jan.
Xi’an City, Shanxi Province (XIY-XYX)
Pick up and delivery service in Xi’an City and Baoji City has been suspended since 23rd Dec until further notice.
Pick up and delivery services globally into XYX has been suspended with effect from 30th Dec 2021.
Xi’an City, Shanxi Province (XIY-XYX)
As XYX SVC can fully operate from 26 Jan, Pick up and delivery service for above areas can be
resumed. Restrictions on pick up globally into XYX and BJC are removed accordingly. Please expect
delivery delay as the team work on clearing the backlog shipments.
27th January: Tonga, Bhutan
29th January: Tonga, Bhutan
30th January: Vietnam
31st January: China (Peoples Republic), Korea (Republic Of South K.), Nauru (Republic Of), Taiwan,
st February: Brunei, Indonesia, Philippines (The), Taiwan, Macau, Malaysia, Singapore, Nauru
(Republic Of), Korea (Republic Of South K.), Korea (The D.P.R Of North K.), Vietnam, Hong Kong,
China (Peoples Republic)
nd February: Bhutan, China (Peoples Republic), Hong Kong, Korea (Republic Of South K.), Korea (The
D.P.R Of North K.), Macao, Malaysia, Mongolia, Nauru (Republic Of), Singapore, Taiwan, Vietnam
Sub Saharan Africa:
26th January: Uganda
Middle East and North Africa
Afghanistan: Due to volatile situation in Afghanistan, DHL have been forced to suspend all the
service effective from 15th August 2021.
Countries not served and high risk sanctioned Countries:
Countries Not Served:
•British Indian Ocean Territory
•French Southern Territories
•Heard & McDonald Islands
•Saint Pierre & Miquelon
•Tristan Da Cunha
•US Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Is)
High Risk Sanctioned Countries:
All shipments going to a High Risk sanctioned country must have a signed Letter of Indemnity and will undergo 100%
•Iran (Islamic Republic Of)
•Korea, The D.P.R Of (North Korea)
•Israel –Jordan-Lane is temporarily suspended