Global Service Update 28th Januar ...

Europe:

Operational Update:
Greece: Due to extremely bad weather there will be no pick ups and deliveries in Athens City. (ATH,
HER).

Public Holiday:
28th January: Armenia
Americas:

Operational Update:
Chile: All operations at SCL Service Center have been suspended due to public water outage caused
by city repairs being made on main lines in the vicinity of the DHL facility. All pick up and delivery
services have been suspended until further notice.

Public Holiday:
3rd February: St. Kitts

Asia Pacific:

Operational update:
New Zealand Tonga Tsunami Warning: Tonga (TBU) office is closed until further notice due to the volcanic
eruption with tsunami warning. No pick and delivery services will be performed.

Bhutan (BT):
All pickup and delivery services have been temporary suspended until 30thJanuary due to lockdown within
Bhutan

Solomon Islands (SB):Pick up and delivery services are suspended within the island.

China Operations Pickup & Delivery:
From Sunday 26th December, the temporary weight limit has been adjusted to 1000 kg per pick up
(customer collection) per day from China to all destinations.
(Exception of South China weight at 300kg per customer per pick-up -please refer to Shenzhen gateway for
the weight limit)

Temporary restrictive procedures during 2021 Winter Olympic Games& The Winter Paralympic
Games:
Please note the below service impacts are unavoidable from 25th Jan until 13th Mar the end of
the games: Pick up and delivery service from/to Beijing city, Tianjin city and Hebei province
Due to intense inspection as well as sanitizing procedure, further trans-shipment delay is expected
for both inbound and outbound shipments.

All Hubs and Gateways in China
Due to strengthened measures for sterilization measures for Inbound shipments to China, there is an
expected 1 day delay impact.

Baoding city, Hebei Province (PEK-BQD)
Pick up and delivery service for entire BQD service area has been suspended since 21th Jan. Postcode
071000-071051/071057.

Baoji City, Shaanxi Province(XIY-BJC)
Due to Xi’an City is a key way for the transiting of BJC Inbound shipments, Pick up globally into BJC has been
suspended since 30th Dec 2021 until further notice. Outbound service as normal. Shipments that are still
within our network will be staged temporarily within China facility till it resume services.

Beijing City(PEK-HZD, MOC, NOC)
Global pickup to HZD/NOC was suspended since 18th Jan.
Postcode under HZD
100101/100105/100082/100044/100876/100875/100088/100190/100083/100191/100080/100086/10087
2/100871/100084/100091/100192)
Postcode under NOC:
102200/102202/102299/102211/102249/102209/102218/102206/102208/100085/100193/100192/10019
4/102205/100107/100096/100095/100094/100084)
Pick up and delivery service in partial area under postcodes below are suspended as below:
Postcode under WOC: 100067/10068/10069/10041 (PEK-WOC)
Postcode under SOC: 100176
Pick up and delivery service for service area of SOC resumed from 25th Jan except for postcode
100176.
Pick up and delivery service in partial area under postcodes below are suspended as below:
Postcode under WOC: 310053/310052/310051/311256 (PEK-WOC

Chengdu (CTUGTW)
All pick-up and delivery services of Chengdu has resumed. However please expect a 1 day delay due to inbound
shipments require a 1 day sterilisation process as per the local regulations.
Dalian GatewayAll inbound shipment from South Korea to Dalian Gateway are suspended by Dalian Airport since
14th Jan

GuYuan City and Pingliang City (LHW-SVC)
Transportation delay for all inbound trans shipment through Xi’an City would be expected since 21st Dec. All Inbound
shipments destined for GuYuan City and Pingliang City are holding at XIY SVC until further notice.
Hangzhou City, Zhejiang Province(HGH-HGE)
Pick up and delivery service in partial area of Hangzhou City(Postcode 310064) has been impacted since 14th Jan and
resumed on 21stJan.

Hangzhou City, Zhejiang Province(HGH-HGX,HGJ)
Pick up and delivery service has been impacted under partial area of postcode
310053/310052/310051/311256 until further notice.

Hefei City, Anhui Province(PVG-HFE)
Pick up and delivery service suspended since 17thJan.

LangfangCity, Hebei Province (SJW-LFA)
Pick up and delivery service for entire LFA service area has been suspended since 24th Jan.
-(Postcode under LFA
65000/65001/65002/65003/65007/65013/65200/65300/65301/65302/65400/65402/65500/65504
/65600/65601/65700/65799/65800/65900/65903/301712)

Lhasa City, Xizang (CTU-LXA)
Due to epidemic prevention and control measures from local authorities, Pick up globally to Lhasa
city has been suspended until further notice.

Nanjing City, Jiangsu Province (PVG-NKG)
Starting from 17th Aug, In-bound shipments destined to Yuhuatai District, Nanjing City, Jiangsu Province(involving the
postcodes of 200012/211039/210041/210022) please note 2 day delivery delay should be expected.
PVGHUB (Shanghai, Pudong Hub)
Shanghai Customs has tightened inspection for inbound shipments to Shanghai , kindly expect clearance delay.

Shanghai City (SHA-KQE)
Pick up and delivery service has been suspend under partial area of postcode 201409 since 25th Jan.

SZX GTW (Shenzhen Gateway)
Please be informed that as of January 31st 2022, all of our temporary weight limitation out of
(South) China will be lifted. As of this date we will resume normal operations without any temporary
weight (pick up) restrictions.

Shenzhen City, Guangdong Province(SZX-SZH, SZX-LPZ, SZX-SZS)
Pick up and delivery service in partial area of Shenzhen City has been suspended since 10th Jan. until
further notice.
SZH svc : Pick up and delivery has resumed since 27th Jan
LPZ svc : 518109/518110/518111/518112/518114/518115/518129/518173
SZS svc: Pick up and delivery has resumed since 27th Jan
SZL svc: 518116

Tianjin City (TSN-TJN,TJW)
Pick up and delivery service for entire TJN service area has been suspended until further notice. No self-collection or
pick-up available. PUD service suspended under postcode
300350/300352/300353/300354/300355/300356/300357 (TJW) until further notice.

Urumqi City, Xinjiang (HAK-URC)
Pickup globally into URC suspended since 30th Dec 2021. Outbound service as normal. Inbound
shipments to URC still in transit would be staged in China facility temporarily

Zhengzhou City, Henan Province (HAK-CGO)
Pick up and delivery service in area of postcodes
450009/450015/450052/450006/450099/450063/450004/450061/450007/450012/450051/45001/450008/450
066 has been suspended since Jan 14thuntil further notice.

Zhuhai City, Guangdong Province(ZUH-ZUI)
Pick up and delivery service has been suspended under partial area of postcode 519060 since 25th
Jan.

Zhongshan City, Guangdong Province(ZUH-ZUI)
Pick up and delivery service in Postcode 528467 area of Zhongshan City has resumed since 27th Jan

Xi’an City, Shanxi Province (XIY-XYX)
As XYX SVC can fully operate from 26 Jan, Pick up and delivery service for above areas can be
resumed. Restrictions on pick up globally into XYX and BJC are removed accordingly. Please expect
delivery delay as the team work on clearing the backlog shipments.

Public Holiday:
28th January: Tonga, Bhutan, Solomon Islands
29th January: Tonga, Bhutan
30th January: Vietnam
31st January: China (Peoples Republic), Korea (Republic Of South K.), Nauru (Republic Of), Taiwan,
Vietnam
1st February: Brunei, Indonesia, Philippines (The), Taiwan, Macau, Malaysia, Singapore, Nauru
(Republic Of), Korea (Republic Of South K.), Korea (The D.P.R Of North K.), Vietnam, Hong Kong,
China (Peoples Republic)
2nd February: Bhutan, China (Peoples Republic), Hong Kong, Korea (Republic Of South K.), Korea
(The D.P.R Of North K.), Macao, Malaysia, Mongolia, Nauru (Republic Of), Singapore, Taiwan,
Vietnam
3rd February: China (Peoples Republic), Hong Kong, Macao, Maldives, Mongolia, Taiwan, Vietnam
4th February: China (Peoples Republic), Mongolia, Solomon Islands, Sri Lanka, Taiwan, Vietnam
D.P.R Of North K.), Macao, Malaysia, Mongolia, Nauru (Republic Of), Singapore, Taiwan, Vietnam

Sub Saharan Africa:

Operational Update:
Burkina Faso: Due to the re-assessed security situation the BF offices have re-opened since Tuesday
25th January 2022 and fully operational with full pick up and delivery available between 7:30 – 16:00.
Aviation is working to ensure all BF materials on standby in LOS and LFW are moved to OUA this
week.

Public Holiday:
1st February: Mauritius, Rwanda
3rd February: Mozambique
4th February: Angola

Middle East and North Africa

Operational Update:

Afghanistan: Due to volatile situation in Afghanistan, DHL have been forced to suspend all the
service effective from 15th August 2021.

Public Holiday:
27thJanuary: Egypt

Countries not served and high risk sanctioned Countries:

Countries Not Served:
•Ascension
•Bovet Island
•British Indian Ocean Territory
•French Southern Territories
•Heard & McDonald Islands
•Pitcairn
•Saint Pierre & Miquelon
•Tajikistan
•Tristan Da Cunha
•US Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Is)
•Western Sahara

High Risk Sanctioned Countries:
All shipments going to a High Risk sanctioned country must have a signed Letter of Indemnity and will undergo 100%
inspection
•Crimea
•Cuba
•Iran (Islamic Republic Of)
•Korea, The D.P.R Of (North Korea)
•Syria

Additional Updates:
•Israel –Jordan-Lane is temporarily suspended