Global Service Update 28th Septem ...


Operational Update:


We have resumed limited shipping services in select locations of Ukraine. As we operate under elevated risk, additional

charges may apply.


Domestic and inbound services to Russia have been suspended, no shipments accepted until further notice.


Full services suspension.

Public Holiday:

28thSept: Czech Republic (The)

1stOct: Cyprus, Uzbekistan

3rdOct: Germany, Falkland Islands

4thOct: Israel

5thOct: Israel, Portugal

CARIBBEAN ISLANDS -Florida –Hurricane (IAN)

Hurricane Ian has strengthened to a Category 3 storm as it makes it way North through Florida, Ian is currently

impacting flights in the Americas region, please note our pick-up and delivery services within the region are impacted.

Public Holiday:

28thSept: Haiti

30thSept: Canada, Micronesia (Federated States Of), Palau, Turks and Caicos Islands

1stOct: Palau, Micronesia (Federated States Of)

3rdOct: Paraguay

5thOct: Honduras

Premier Customer Service: NETWORK UPDATE

Date: Wednesday, 28 September 2022

Asia Pacific:


China cities suspensions and restrictions are evolving rapidly on a daily basis with multiple changes.

Global Pick-up Suspension for below cities remains:

Shaoguan, Xizang, Maoming

Operational Update:


Third party deliveries are impacted due to no fuel and contingencies are being worked out by domestic delivery

companies in securing necessary fuel to continue operations. There is an additional 2 days impact for third party area

remote location deliveries. No major shipment backlog for pickups/ delivery.


Typhoon Noru is expected to reach landfall within 27 Sep. The Typhoons path will affect Central Vietnam which

includes the Da Nang, Quang Nam, Quang Ngai and Binh Dinh Provinces.

As a safety precaution, please note that on service impact for our pick-up and delivery services from 12noon 27 Sept to

end of day 28 Sept. Further details will be provided if the situation changes.

Public Holiday:

30th Sept: Bhutan

1st Oct: China, Hong Kong, Macao, Tuvalu

2nd Oct: China, Nepal

3rd Oct: China, Nepal, Macao, Kiribati, South Korea, Tuvalu

4th Oct: Bhutan, China, Hong Kong, Macau, Nepal

5th Oct: Bangladesh, Bhutan, China, India, Nepal, Vanuatu

Sub Saharan Africa:

Middle East and North Africa:

Operational Update:

30thSept: Botswana, Sao Tome and Principe

1stOct: Nigeria, Botswana

2ndOct: Guinea Republic

4thOct: Lesotho, Mozambique

Operational Update:

Afghanistan: Due to volatile situation in Afghanistan, DHL have been forced to suspend all the service effective from

15thAugust 2021.

Public Holiday:

3rdOct: Iraq

5thOct: Iran

Countries not served & high risk sanctioned Countries:

Countries Not Served:

  • Ascension
  • Bovet Island
  • British Indian Ocean Territory
  • French Southern Territories
  • Heard & McDonald Islands
  • Pitcairn
  • Saint Pierre & Miquelon
  • Tajikistan
  • Tristan Da Cunha
  • US Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll,

Wake Is)

  • Western Sahara

High Risk Sanctioned Countries:

All shipments going to a High Risk sanctioned country must have a signed Letter of Indemnity and will undergo 100%


  • Crimea
  • Cuba
  • Iran (Islamic Republic Of)
  • Korea, The D.P.R Of (North Korea)
  • Syria

Additional Updates:

•Israel –Jordan-Lane is temporarily suspended