Europe:
Operational Update:
Ukraine:
We have resumed limited shipping services in select locations of Ukraine. As we operate under elevated risk, additional
charges may apply.
Russia:
Domestic and inbound services to Russia have been suspended, no shipments accepted until further notice.
Belarus:
Full services suspension.
Public Holiday:
28thSept: Czech Republic (The)
1stOct: Cyprus, Uzbekistan
3rdOct: Germany, Falkland Islands
4thOct: Israel
5thOct: Israel, Portugal
CARIBBEAN ISLANDS -Florida –Hurricane (IAN)
Hurricane Ian has strengthened to a Category 3 storm as it makes it way North through Florida, Ian is currently
impacting flights in the Americas region, please note our pick-up and delivery services within the region are impacted.
Public Holiday:
28thSept: Haiti
30thSept: Canada, Micronesia (Federated States Of), Palau, Turks and Caicos Islands
1stOct: Palau, Micronesia (Federated States Of)
3rdOct: Paraguay
5thOct: Honduras
Premier Customer Service: NETWORK UPDATE
Date: Wednesday, 28 September 2022
Asia Pacific:
China
China cities suspensions and restrictions are evolving rapidly on a daily basis with multiple changes.
Global Pick-up Suspension for below cities remains:
Shaoguan, Xizang, Maoming
Operational Update:
Sri Lanka –FUEL CRISIS IMPACT SERVICE LEVELS (UPDATES)
Third party deliveries are impacted due to no fuel and contingencies are being worked out by domestic delivery
companies in securing necessary fuel to continue operations. There is an additional 2 days impact for third party area
remote location deliveries. No major shipment backlog for pickups/ delivery.
VIETNAM (VN) Typhoon (NORU)
Typhoon Noru is expected to reach landfall within 27 Sep. The Typhoons path will affect Central Vietnam which
includes the Da Nang, Quang Nam, Quang Ngai and Binh Dinh Provinces.
As a safety precaution, please note that on service impact for our pick-up and delivery services from 12noon 27 Sept to
end of day 28 Sept. Further details will be provided if the situation changes.
Public Holiday:
30th Sept: Bhutan
1st Oct: China, Hong Kong, Macao, Tuvalu
2nd Oct: China, Nepal
3rd Oct: China, Nepal, Macao, Kiribati, South Korea, Tuvalu
4th Oct: Bhutan, China, Hong Kong, Macau, Nepal
5th Oct: Bangladesh, Bhutan, China, India, Nepal, Vanuatu
Sub Saharan Africa:
Middle East and North Africa:
Operational Update:
30thSept: Botswana, Sao Tome and Principe
1stOct: Nigeria, Botswana
2ndOct: Guinea Republic
4thOct: Lesotho, Mozambique
Operational Update:
Afghanistan: Due to volatile situation in Afghanistan, DHL have been forced to suspend all the service effective from
15thAugust 2021.
Public Holiday:
3rdOct: Iraq
5thOct: Iran
Countries not served & high risk sanctioned Countries:
Countries Not Served:
- Ascension
- Bovet Island
- British Indian Ocean Territory
- French Southern Territories
- Heard & McDonald Islands
- Pitcairn
- Saint Pierre & Miquelon
- Tajikistan
- Tristan Da Cunha
- US Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll,
Wake Is)
- Western Sahara
High Risk Sanctioned Countries:
All shipments going to a High Risk sanctioned country must have a signed Letter of Indemnity and will undergo 100%
inspection
- Crimea
- Cuba
- Iran (Islamic Republic Of)
- Korea, The D.P.R Of (North Korea)
- Syria
Additional Updates:
•Israel –Jordan-Lane is temporarily suspended