Global Service Update December 23 ...


Operational Update:

– DHL Air Express product, Time Definite International (TDI), is available as currently despite the limitations placed on passenger aircraft, there are no impacts on cargo flights. This will be subject to continuous review, as the situation is fluid and authorities might impose tougher restrictions.

– Road Service (DDI – Economy Select) EU – UK and vice versa is currently suspended until 4th January 2021 when we will review the situation.

– Global Mail (GMB) is suspended to the United Kingdom and Ireland and vice versa until further notice.

Public Holidays:


Operational Update:

Venezuela: Service to and from Maracaibo and Puerto Ordaz has been suspended until further

Public Holidays:

Sub Saharan Africa:

Operational Update:

Eritrea: Servicesuspended until further notice

Sao Tome and PrincipeOutbound service suspended until further notice.

Public Holidays:

Asia Pacific:

India: The Indian Government has extended the lockdown until 31st December 2020. DHL remains operational in all major cities in India.
DHL India is currently serving over 7,000 post codes for different products. Services in these post codes will remain open to both India Billed and Network Billed customers who are operational as per applicable government guidelines. Pick up can happen globally for these post codes into India. The services will also be available for Diplomatic Mail. Services outside these post codes stay suspended until further notice.

Please note that some delays may still be expected in some locations.

The Philippines: The government has extended the lockdown until 31st December 2020.
DHL will remain operational all throughout this period. Pick-ups and deliveries will be done when DHL can access the area or when consignees confirm availability to receive shipments.

Sri Lanka: The government has imposed a curfew for certain cities. DHL is still operational with some delays expected.

Public Holidays:

Middle East and North Africa:

Operational Update:

Public Holidays:

Countries Not Served:


•Bovet Island

•British Indian Ocean Territory

•French Southern Territories

•Heard & McDonald Islands


•Saint Pierre & Miquelon


•Tristan Da Cunha

•US Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Is)

•Western Sahara

High Risk Sanctioned Countries:

All shipments going to a High Risk sanctioned country must have a signed Letter of Indemnity and will undergo 100% inspection



•Iran (Islamic Republic Of)

•Korea, The D.P.R Of (North Korea)