Global Service Update October 28t ...


Operational Update:

Northern Cyprus: Services suspended until 22ndOctober.

Public Holidays:

28th October: Cyprus, Czech Republic (The), Greece

29th October: Turkey 31st October: Slovenia

1st November: Austria, Belgium, Croatia, France, Hungary, Liechtenstein, Lithuania, Luxembourg, Monaco

2nd November: Lithuania, Monaco

Asia Pacific:

AustraliaThe state of Victoria has implemented a Stage 4 lockdown in the state. A citywide curfew in Melbourne has been implemented from 8pm to 5am every day. DHL is still operational though there may be service delays.


Temporary Suspension of Pick-ups from mainland China into India: Temporary suspension for all non-document shipments until further notice. Documents service has resumed.


1.The Indian Government has extended the lockdown until 31stOctober 2020. DHL remains operational in all major cities in India.

1.DHL India is currently serving over 7,000 post codes for different products. Services in these post codes will remain open to both India Billed and Network Billed customers who are operational as per applicable government guidelines. Pick up can happen globally for these post codes into India. The services will also be available for Diplomatic Mail. Services outside these post codes stay suspended until further notice

2.Please note that some delays may still be expected in some locations.

The Philippines: The government has extended the lockdown until 31stOctober 2020. DHL will remain operational all throughout this period. Pick-ups and deliveries will be done when DHL can access the area or when consignees confirm availability to receive shipments.

Sri Lanka: The government has imposed a curfew in Bemulla, Divulapitiya, Dompe, Gampaha, Ganemulla, Ja-Ela, Minuwangoda, Mirigama, Nittambuwa, Pallewela, Pugoda, Seeduwa, Veyangoda, Yakkala. No pick-ups or deliveries until further notice. No service impact in any other cities.

Public Holidays:

27th October: Nepal

28th October: Nepal

29th October: Brunei, Cambodia, Indonesia, Malaysia, Maldives, Myanmar, Nepal

30th October: Bangladesh, Cambodia, Myanmar, Nepal, Pakistan, Sri Lanka

31st October: Cambodia, Myanmar, Nepal

1st November: Bhutan, Cambodia, Myanmar, New Caledonia

2nd November: Cambodia, Fiji, Macao, Myanmar, Philippines (The), Timor Leste

3rd November: Japan, Maldives

Middle East and North Africa:

Public Holidays:

28thOctober: Yemen (Republic of)

29thOctober: Afghanistan, Algeria, Bahrain, Egypt, Iraq, Jordan, Kuwait, Libya, Mauritania, Morocco, Oman, Syria, Tunisia, United Arab Emirates

30thOctober: Mauritania, Morocco

1stNovember: Algeria

2ndNovember: Lebanon

3rd November: Iran (Islamic Republic of)


Operational Update:

Cuba: Service has been temporarily suspended.

Venezuela: Due to fuel shortages, potential service impact in Barquisimeto, Maracay and Valencia.

Mexico and United States of America: Due to Hurricane Zeta, potential service impact

Public Holidays:

27th October: St. Vincent

31st October: Chile

1st November: Antigua, Chile, El Salvador, French Guyana, Guadeloupe, Guatemala, Haiti, Martinique, Peru

2nd November: Bolivia, Brazil, Colombia, Ecuador, El Salvador, Guadeloupe, Haiti, Martinique, Mexico, Uruguay

3rd November: Dominica, Ecuador, Micronesia (Federated States Of), Panama

Sub Saharan Africa:

Operational Update:

Côte D’IvoireDue to unrest in the following area’s of Abidjan City (Cocody, Abobo, Yopougon, Koumassi, Bonoua, Dabou, Bongouanou, and Tiebissou), pick ups and deliveries have been suspended until further notice:

Nigeria: Due to unrest in multiple locations, potential service impact on pick ups and deliveries.

Sao Tome and PrincipeOutbound service suspended until further notice.

Public Holidays:

29th October: Benin, Burkina Faso, Chad, Comoros, Djibouti, Eritrea, Ethiopia, Gambia, Guinea Republic, Mali, Mayotte, Niger, Nigeria, Sierra Leone, Somalia, Somaliland (Republic of North Somalia), Sudan, Tanzania

30th October: Senegal

1st November: Benin, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Congo, Cote D’Ivoire, Gabon, Guinea Republic, Madagascar, Mayotte

2nd November: Angola, Mauritius

Countries Not Served:


•Bovet Island

•British Indian Ocean Territory

•French Southern Territories

•Heard & McDonald Islands


•Saint Pierre & Miquelon


•Tristan Da Cunha

•US Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Is)

•Western Sahara

High Risk Sanctioned Countries:

All shipments going to a High Risk sanctioned country must have a signed Letter of Indemnity and will undergo 100% inspection



•Iran (Islamic Republic Of)

•Korea, The D.P.R Of (North Korea)

Additional Updates:

•Israel –Jordan-Lane is temporarily suspended.