Global Service Update 12th Octobe ...


Operational Update:

Public Holiday:

12thOctober: Andorra, Canary Islands (The), Spain
14thOctober: Georgia, Moldova (Republic Of),
15thOctober: Ukraine


Operational Update:

Cuba: Due to a rise in Covid-19 cases and limited flights to Havana, some delays are expected.
Non documents service has been suspended until further notice. Documents service is still

Public Holiday:

12th October: Venezuela, Brazil

Asia Pacific:

Operational update:

New South Wales (Sydney):
Sydney’s lockdown has been extended until 11th October 2021. DHL
Pick-up and delivery are operating but with expected transit delays.
Melbourne, Victoria: Victoria has extended lockdown until at least 26th October. All receptions will
remain closed until 26th October. There is no change in DHL Operations, Gateway and Service
Centres will operate in Business as usual mode.
China Operations Pickup & Delivery:
PutianCity, Fujian Province (XMN-PUT)
Pick up and delivery service suspension among Fengting county (Zip 351254) remain suspended,
other area under Putian City has been resumed since 8thOct.
Customer self-drop and self-collection service resumed since 8th Oct.
Indonesia: The Indonesian Government announced new guidelines to restrict mobility in some
cities/districts extended until further notice due to COVID. The restrictions are applicable to 29
cities/districts that are categorized as red zones. Essential services including DHL will still operate
100% with implementation of strict health protocols.
Malaysia: The Government of Malaysia has announced to implement a Full Movement Control
Order (Full Lockdown) throughout the country until further notice to address the current Covid-19
outbreak. DHL remains operational.
New Zealand: Auckland will remain at Alert Level 3 until 18th October 2021, a review of Alert
Levels will happen on Monday 18th October 2021. Raglan, TeKauwhata, Huntly, Ngaruawahia,
Hamilton City and some surrounding areas are at Alert Level 3 until 18th October 2021.
Businesses can operate with Covid lockdown guidelines of physical distancing hence contactless
pickup and deliveries will be available in Level 3.
Rest of NZ will remain at Alert Leve

Public Holiday:
12thOctober: Nepal
13thOctober: Nepal, Thailand
14thOctober: Hong Kong, Macao, Nepal
15thOctober: Bangladesh, Bhutan, Cambodia, India,

Sub Saharan Africa:

Operational Update:

Public Holiday:
12thOctober: Guinea-Equatorial
13thOctober: Burundi
14thOctober: Tanzania
15thOctober: Malawi

Middle East and North Africa

Operational Update:

Afghanistan: Due to volatile situation in Afghanistan, DHL have been forced to suspend all the
service effective from 15th August 2021.

Public Holiday:

14thOctober: Yemen (Republic of)
15thOctober: Tunisia

Countries not served and high risk sanctioned Countries:

Countries Not Served:
•Bovet Island
•British Indian Ocean Territory
•French Southern Territories
•Heard & McDonald Islands
•Saint Pierre & Miquelon
•Tristan Da Cunha
•US Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Is)
•Western Sahara

High Risk Sanctioned Countries:
All shipments going to a High Risk sanctioned country must have a signed Letter of Indemnity and will undergo 100%
•Iran (Islamic Republic Of)
•Korea, The D.P.R Of (North Korea)

Additional Updates:
•Israel –Jordan-Lane is temporarily suspended