Global Service Update 13th Septem ...


Operational Update:

Public Holiday:

15thSeptember: Israel, Slovakia
16thSeptember: Israel20thSeptember: Israel


Operational Update:

Cuba: Due to a rise in Covid-19 cases and limited flights to Havana, some delays are expected.
Non documents service has been suspended until further notice. Documents service is still

Public Holiday:

13th September: Costa Rica
14th September: Nicaragua
15th September: El Salvador, Guatemala, Honduras, Nicaragua
16th September: Mexico, Nevis, St. Kitts
17th September: Chile
18th September: Chile
19th September: Chile, Nevis, St. Kitts

Asia Pacific:

Operational update:

Canberra: Lockdown has been extended until 17th September 2021. Pick up and deliveries are
operating as normal.
New South Wales (Sydney): Sydney’s lockdown has been extended until 30th September 2021.
DHL Pick-up and delivery are operating but with expected transit delays.
Victoria (Melbourne): Melbourne’s lockdown has been extended until 23rd September 2021. All
DHL receptions will remain closed. Pick up and deliveries are operating as normal.
Bhutan: The government has implemented a lockdown in the southern region, pick-up and delivery
service in the southern region is temporarily suspended until the lockdown is lifted.
China (Peoples Republic):
BortalaMongol Autonomous Prefecture (HAK-URC)
Pick up and delivery has been suspended until further notice.
Yangzhou City, Jiangsu Province (PVG-YZH)
Pick up and delivery services are being suspended in Yangzhou City. This has been extended to
11thSeptember 2021.

PutianCity, Fujian Province (XMN-PUT)
Pick up and delivery services has been suspended in XianyouCounty and Genting County (affected postcode: 351200/351251/351253/351254).

BortalaMongol Autonomous Prefecture (HAK-URC)
Pick up and delivery has been suspended until further notice.
Indonesia: The Indonesian Government announced new guidelines to restrict mobility in some
cities/districts extended until further notice due to COVID. The restrictions are applicable to 29
cities/districts that are categorized as red zones. Essential services including DHL will still operate
100% with implementation of strict health protocols.
Malaysia: The Government of Malaysia has announced to implement a Full Movement Control Order
(Full Lockdown) throughout the country until further notice to address the current Covid-19 outbreak.
DHL remains operational.
New Caledonia: The government has implemented a lockdown from 7thSeptember for 15 days. The
DHL office will be closed to the public, and collections will not be available. DHL will be contacting
customers to arrange deliveries. DHL is operating as an essential service.
New Zealand:
Auckland will remain at Alert Level 4 until 13thSeptember 2021.
DHL remains operational, but service delays are expected.
The Philippines: The government has extended the lockdown until 30thSeptember 2021.
DHL will remain operational all throughout this period. Pick-ups and deliveries will be done when DHL
can access the area or when consignees confirm availability to receive shipments.
Sri Lanka: Due to a recent surge in Covid-19 cases, the goverment has extended travel restrictions
until further notice. DHL is still operational, but service delays are expected.

Ho Chi Minh City
To comply with the latest regulatory requirements, DHL Express Vietnam will temporarily restrict
our pick-up and delivery services within Ho Chi Minh City effective from August 23rd 2021 until
further notice. Pick up service in Ho Chi Minh City will be available in the following selected areas:
Please note that in the meantime, we will still continue to pick up your bank documents bound for
Ho Chi Minh City (SGN). Shipments which are impacted by this latest regulatory would continue to be
processed into Ho Chi Minh city and will be held in our facility till we are allowed to continue
delivery/collection options. Drop off or collection is available at our SGN SSS service centre. Visitors
must produce proof of a COVID-19 negative test (quick test) and valid within 7 days from the date
taken. Pick up from other areas at South Vietnam will maintain as per normal.
BinhDuong Service Center
In adherence with the local authorities’ requirements for Covid-19 prevention and control, SGN-BQD
(BinhDuong Service Center) facility will be closed (no drop-off or collection available) and pick-up and
delivery services at areas under BinhDuong Service Center (SGN-BQD) will be suspended from
4thSeptember 2021 until further notice.
Globally pick-up services to BinhDuong Service Center will still continue but the shipments will be
held in the facility until further notice. Outbound services from BinhDuong : customers would need to
drop off at another alternative facility at Saigon North Service Centre in Dong Nai(SGN-NSG)

DucHoa District
In adherence with the local authorities’ requirements for Covid-19 prevention and control,
shipments for DucHoa District in Long An Province will be held in the DHL facility until further
notice. There is no pick-up and delivery services for this province due to local lockdown situation.

Public Holiday:
15thSeptember: Bhutan
16thSeptember: Bhutan, Malaysia, Papua New Guinea
17thSeptember: Bhutan, Tonga
18thSeptember: Taiwan
19thSeptember: China (Peoples Republic), Nepal20th September: China (Peoples Republic), Japan, Nepal, Sri Lanka, Taiwan,

Sub Saharan Africa:

Operational Update:

Guinea Republic: Due to the unstable security situation, service has been suspended with immediate effect until further notice.

Public Holiday:
17thSeptember: Angola

Middle East and North Africa

Operational Update:

Afghanistan: Due to volatile situation in Afghanistan, DHL have been forced to suspend all the
service effective from 15th August 2021.

Public Holiday:

16thSeptember: Libya

Countries not served and high risk sanctioned Countries:

Countries Not Served:
•Bovet Island
•British Indian Ocean Territory
•French Southern Territories
•Heard & McDonald Islands
•Saint Pierre & Miquelon
•Tristan Da Cunha
•US Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Is)
•Western Sahara

High Risk Sanctioned Countries:
All shipments going to a High Risk sanctioned country must have a signed Letter of Indemnity and will undergo 100%
•Iran (Islamic Republic Of)
•Korea, The D.P.R Of (North Korea)

Additional Updates:
•Israel –Jordan-Lane is temporarily suspended