Kazakhstan: The general situation in Kazakhstan is getting back to normal. However the State of
Emergency and the curfew are still in place across the whole Country. The Pickup and Delivery
activities have been resumed with the adjusted (shorter) working hours due to the local and security
KZ Inbound: From 11/01/22 the suspension partially lifted for TDI (DOX & WPX) to 15 Cities and 4
Service Area Codes in KZ.
Remains suspended until further notice.
19th January: Kosovo, North Macedonia, Georgia
20th January: Azerbaijan
17th January: American Samoa, Commonwealth No. Mariana Islands, Guam
China Operations Pickup & Delivery:
From Sunday 26th December, the temporary weight limit has been adjusted to 1000 kg per pick up
(customer collection) per day from China to all destinations.
Baoji City, Shaanxi Province(XIY-BJC)
Due to Xi’an City is a key way for the transiting of BJC IB shipments, Pick up globally into BJC has
been suspended since 30th Dec 2021.
Outbound service as normal.
Chengdu City, Sichuan Province (CTU-CDX)
From 31 Dec, all pick-up and delivery service of Chengdu has been suspended.
Dongguan City, Guangdong Province (DGM-DCP)
Starting from 15th Dec. pick up and delivery service has been suspended in Dalang Town, Dongguan
city until further notice. Below indicates affected postcode in Dalang Town:523792, 523793,
523794, 523795, 523796, 523797, 523770, 523799, 523782, 523783, 523784, 523785, 523786,
523787, 523788, 523789, 523790, 523800, 523801, 523888, 523056
523775, 523776, 523777, 523778, 523779, 523780, 523781, 523773, 523771, 523791
GuYuan City and Pingliang City (LHW-SVC)
Transportation delay for all inbound transshipment through Xi’an City would be expected since 21st
Dec, due to COVID-19 cases were reported in Xi`an City. All Inbound shipments destined for GuYuan
City and Pingliang City are holding at XIY SVC until further notice.
Hangzhou City, Zhejiang Province (HGH-HGE/HEX)
Pick up and delivery service in partial area of postcode 310064 and 310018 has been suspended
from 15th Dec onwards further notice.
Nanjing City, Jiangsu Province (PVG-NKG)
Starting from 17th Aug, In-bound shipments destined to Yuhuatai District, Nanjing City, Jiangsu
Province(involving the postcodes of 200012/211039/210041/210022) please note 2 day delivery
delay should be expected.
Ningbo City, Zhejiang Province (HGH-NGB)
From 3rd Jan, pick up and delivery service in postcode area of
315800/315801/315803/315806/315807/315809/315812/315830 has been suspended.
PVGHUB (Shanghai, Pudong Hub)
Shanghai Customs has tightened inspection for inbound shipments to Shanghai , kindly expect
Shaoxing City, Zhejiang Province (HGH-SXI)
All Pick-up & Delivery service has been resumed of postcode 312035, 312036, 312300, 312352,
312353 and 312361-312379 since 31st Dec
Urumqi City, Xinjiang (HAK-URC)
Due to Xi’an City is a key way for the transiting of URC Inbound shipments, Pick-up globally into
Urumqi has been suspended with effect from 30 Dec 2021. Outbound service as normal
Xi’an City, Shanxi Province (XIY-XYX)
Pick up and delivery service in Xi’an City and Baoji City has been suspended since 23rd Dec until 4th
Pick up and delivery services globally into XYX and BJC has been suspended with effect from 30th
14th January; Sri Lanka
15th January: Nepal
17th January: Sri Lanka
Sub Saharan Africa:
15th January: Malawi, Congo (The Democratic Republic of)
17th January: Congo (The Democratic Republic of)
18th January: Mauritius
19th January: Eritrea, Ethiopia
20th January: Cape Verde, Guinea-Bissau, Mali
Middle East and North Africa
Afghanistan: Due to volatile situation in Afghanistan, DHL have been forced to suspend all the
service effective from 15th August 2021.
Qatar: There is limited staff at the airport and authorities are only working during the morning shift.
Outbound Document shipments which are picked up during weekdays will incur a 24 – hour delay
while shipments picked up on weekends will have no clearance until the officials are back on duty.
Morocco: CASGTW Customs authorities are working with skeleton staff, so please expect customs
clearance delays (+2 to 3 days clearance delay).
Countries not served and high risk sanctioned Countries:
Countries Not Served:
•British Indian Ocean Territory
•French Southern Territories
•Heard & McDonald Islands
•Saint Pierre & Miquelon
•Tristan Da Cunha
•US Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Is)
High Risk Sanctioned Countries:
All shipments going to a High Risk sanctioned country must have a signed Letter of Indemnity and will undergo 100%
•Iran (Islamic Republic Of)
•Korea, The D.P.R Of (North Korea)
•Israel –Jordan-Lane is temporarily suspended