Kazakhstan: The general situation in Kazakhstan is getting back to normal. However the State of
Emergency and the curfew are still in place across the whole Country. The Pickup and Delivery
activities have been resumed with the adjusted (shorter) working hours due to the local and security
KZ Inbound: From 14/01/22 the suspension fully lifted for TDI (DOX & WPX) to all KZ’s destinations
Remains suspended until further notice.
19th January: Kosovo, North Macedonia, Georgia
20th January: Azerbaijan
24th January: Kyrgyzstan, Romania
17th January: American Samoa, Commonwealth No. Mariana Islands, Guam
21st January: Barbados, Dominican Republic
24th January: Dominican Republic
New Zealand Tonga Tsunami Warning: Tonga (TBU) office is closed until further notice due to the
volcanic eruption with tsunami warning. No pick and delivery services will be performed.
China Operations Pickup & Delivery:
From Sunday 26th December, the temporary weight limit has been adjusted to 1000 kg per pick up
(customer collection) per day from China to all destinations.
*With exception for South China gateways – please refer under Shenzhen Gateway updates
Baoji City, Shaanxi Province(XIY-BJC)
Due to Xi’an City is a key way for the transiting of BJC Inbound shipments, Pick up globally into BJC
has been suspended since 30th Dec 2021 until further notice. Outbound service as normal.
Shipments that are still within our network will be staged temporarily within China facility till it
All pick-up and delivery services of Chengdu has resumed. However please expect a 1 day delay due
to inbound shipments require a 1 day sterilisation process as per the local regulations.
GuYuan City and Pingliang City (LHW-SVC)
Transportation delay for all inbound trans shipment through Xi’an City would be expected since 21st
Dec. All Inbound shipments destined for GuYuan City and Pingliang City are holding at XIY SVC until
Hangzhou City, Zhejiang Province(HGH-HGE)
Pick up and delivery service in partial area of Hangzhou City(Postcode 310064) has been impacted
since 14th Jan
Jinhua City, Zhejiang Province(HGH-JGH)
Pick up and delivery service in partial area of Jinhua City(Postcode 321300) has been suspended
since 6th Jan.
Langfang City, Hebei Province (SJW-LFA)
Pick up and delivery service among whole Langfang city service area has been resumed since 11th
Nanjing City, Jiangsu Province (PVG-NKG)
Starting from 17th Aug, In-bound shipments destined to Yuhuatai District, Nanjing City, Jiangsu
Province(involving the postcodes of 200012/211039/210041/210022) please note 2 day delivery
delay should be expected.
Ningbo City, Zhejiang Province (HGH-NBD)
Pick up and delivery service in postcode area of 315800 has been suspended since 3rd Jan.
PVGHUB (Shanghai, Pudong Hub)
Shanghai Customs has tightened inspection for inbound shipments to Shanghai , kindly expect
SZX GTW (Shenzhen Gateway)
• Please note that Operations at our SZX Gateway are suspended with immediate effect and until
further notice. Some delays are expected. In order to cope with the limited processing capacity out
of the South-China region, we need to implement a temporary weight limit restriction of 100 kg per
pick up (customer collection) per day, from South-China (CAN/Guangzhou, DGM/Dongguan,
ZUH/Zhuhai, SZX/Shenzhen and SWA/Shantou) to all destinations. Hong-Kong (and the rest of China)
is not included in this restriction.
•Temporary service suspension for non document destined to Shenzhen (DGM/SWA/ SZX), from 17th
Jan to 23rd Jan.
Shanghai City, (SHA-WTB)
Pick up and delivery service in partial area of Shanghai City(Postcode 200040) has been impacted
since 14th Jan.
Shenzhen City, Guangdong Province(SZX-SZH, SZX-LPZ, SZX-SZS,)
Pick up and delivery service in partial area of Shenzhen City has been suspended since 10th Jan.
until further notice.
SZH svc : 518004/518020/518019/518024
LPZ svc : 518109/518110/518111/518112/518114/518115/518129/518173
SZS svc: 518104/518105/518106/518107/518125/518132
SZQ svc: 518031
Tianjin City (TSN-TJW,TJN,TJT)
Pick up and delivery service among whole Tianjin city service area has been suspended since 12th
Jan. until further notice.
Urumqi City, Xinjiang (HAK-URC)
Due to Xi’an City is a key way for the transiting of URC Inbound shipments, Pick-up globally into
Urumqi has been suspended with effect from 30th Dec 2021 until further notice. Outbound service
as normal. Shipments that are still within our network will be staged temporarily within China
facility till it resume services.
Zhengzhou City, Henan Province (HAK-CGO)
Pick up and delivery service in area of postcodes
/450008/450066 has been suspended since Jan 14th until further notice.
Zhuhai City, Guangdong Province(ZUH-ZUI)
Pick up and delivery service in Postcode 519060 area of Zhuhai City has been suspended since 15th
Zhongshan City, Guangdong Province(ZUH-ZUI)
Pick up and delivery service in Postcode 528467 area of Zhongshan City has been suspended since
17th January: Sri Lanka
18th January: Bhutan
19th January: Bhutan
Sub Saharan Africa:
17th January: Congo (The Democratic Republic of), Malawi
18th January: Mauritius
19th January: Eritrea, Ethiopia
20th January: Cape Verde, Guinea-Bissau, Mali
Middle East and North Africa
Afghanistan: Due to volatile situation in Afghanistan, DHL have been forced to suspend all the
service effective from 15th August 2021.
Qatar: There is limited staff at the airport and authorities are only working during the morning shift.
Outbound Document shipments which are picked up during weekdays will incur a 24 – hour delay
while shipments picked up on weekends will have no clearance until the officials are back on duty.
Jordan: Due to drop in temperature yesterday evening potentially causing road freezing the
Government decided to postpone working hours to 10am for citizens safety. Please expect pick-up
and delivery delay.
Countries not served and high risk sanctioned Countries:
Countries Not Served:
•British Indian Ocean Territory
•French Southern Territories
•Heard & McDonald Islands
•Saint Pierre & Miquelon
•Tristan Da Cunha
•US Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Is)
High Risk Sanctioned Countries:
All shipments going to a High Risk sanctioned country must have a signed Letter of Indemnity and will undergo 100%
•Iran (Islamic Republic Of)
•Korea, The D.P.R Of (North Korea)
•Israel –Jordan-Lane is temporarily suspended