Global Service Update 15th March ...

Americas:

Operational Update:

Public Holiday:
15th March: Guadeloupe, Palau, St. Barthelemy
17th March: Montserrat
18th March: Aruba
20th March: Colombia, Mexico
22nd March: Guam, Palau

Asia Pacific:

Operational Update:

Public Holiday:
17th March: Bangladesh
21st March: Japan
22nd March: Indonesia

Europe :

Operational Update:
Turkey and Syria:
Multiple earthquakes striking in the South-East region. The situation is currently being assessed,
please expect service delays into Turkey and Syria.
Adana & Mersin cities, ADA-ADA station:
Service Point status: Service Point is open.
Inbound: Shipments can be received into station. Courier delivery services only available for
customers that can be reached via phone. Otherwise held at station with OH FM DSTER scan.
Outbound: Pickup services available.
Gaziantep & Kahramanmaras cities, ADA-GAZ station:
Service Point Status: Gaziantep Service Point is open, service is available , Kahramanmaras Service
Point remains closed.
Inbound: Shipments will be forwarded from ADA-ADA to ADA-GAZ following contingency connection
with delays.
Courier delivery services only available for customers that can be reached via phone
Outbound: Pickup Service is available if booking is received.
Perishable content such as WMX Dry ice will not be accepted.
If any Outbound material is accepted, it will suffer uncertain delays.
Malatya city ADA-MLX station:
Service Point Status: Service Point is open.
Inbound: Shipments will be forwarded from ESB-KAY to ADA-MLX via road following contingency
connection with delays of 1 or 2 days.
Courier delivery services only available for customers that can be reached via phone
Outbound: Shipments will be forwarded from ADA-MLX to ESB-KAY via road following contingency
connection with delays of 1 or 2 days.
Pickup Service is available if booking is received.
Perishable content such as WMX Dry ice will not be accepted.
Surrounding Agent stations:
Sanliurfa city ADA-URF service is available, Hatay city ADA-HTY service re opened, Iskenderun city
ADA-ISD service has reopened as of 28/02.
Postcodes concerned:
Gaziantep postcodes 27xxx
Kahramanmaras postcodes 46xxx
Malatya postcodes 44xxx
Hatay & Iskenderun 31xxx
Adana 01xxx
Mersin 33xxx

Ukraine:
We have resumed limited shipping services in select locations of Ukraine. As we operate under
elevated risk, additional charges may apply.
Russia:
Domestic and inbound services to Russia have been suspended, no shipments accepted until further
notice.
Belarus:
Full services suspension.

Public Holiday:
15th March: Hungary
17th March: Ireland (Republic Of)
19th March: Liechtenstein, Malta
20th March: Azerbaijan, Kyrgyzstan, Uzbekistan
21st March: Azerbaijan, Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan
22nd March: Albania, Azerbaijan, Kazakhstan, Tajikistan, Turkmenistan, Uzbekistan

Middle East & North Africa:

Operational Update:
Afghanistan:
Due to volatile situation in Afghanistan, DHL have been forced to suspend all the service effective
from 15th August 2021.

Public Holiday:
19th March: Libya
20th March: Iran (Islamic Republic of), Tunisia
21st March: Iran (Islamic Republic of), Iraq, Syria
22nd March: Iran

Sub Saharan Africa:

Operational Update:
Central African Republic:
DHL Service of DOX only to Central African Republic will resume on Tuesday 31st January.
WPX/DOX out of Central African Republic is still suspended.

Public Holiday:
15th March: Liberia
18th March: Comoros
21st March: Namibia, South Africa
22nd March: Mauritius

Countries Not Served:

• Ascension
• Bovet Island
• British Indian Ocean Territory
• French Southern Territories
• Heard & McDonald Islands
• Pitcairn
• Saint Pierre & Miquelon
• Tristan Da Cunha
• US Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway
Atoll, Palmyra Atoll, Wake Is)
• Western Sahara

High Risk Sanctioned Countries:

All shipments going to a High Risk sanctioned country must have a signed Letter of Indemnity and
will undergo 100% inspection
• Crimea
• Cuba
• Iran (Islamic Republic Of) – Only Diplomatic shipments accepted and shipping accounts must be
pre-approved by DHL Express Legal & Compliance Team.
• Korea, The D.P.R Of (North Korea)
• Syria