Global Service Update 5th April 2 ...

Europe:

Operational Update:
Turkey and Syria:
Multiple earthquakes striking in the South-East region. The situation is currently being assessed, please expect service delays into
Turkey and Syria.
Adana & Mersin cities, ADA-ADA station: Service Point status: Service Point is open. Inbound: Shipments can be received into station.
Courier delivery services only available for customers that can be reached via phone. Otherwise held at station with OH FM DSTER
scan. Outbound: Pickup services available. Gaziantep & Kahramanmaras cities, ADA-GAZ station: Service Point Status: Gaziantep
Service Point is open, service is available, Kahramanmaras Service Point remains closed. Inbound: Shipments will be forwarded from
ADA-ADA to ADA-GAZ following contingency connection with delays. Courier delivery services only available for customers that can
be reached via phone Outbound: Pickup Service is available if booking is received. Perishable content such as WMX Dry ice will not
be accepted. If any Outbound material is accepted, it will suffer uncertain delays.
Malatya city ADA-MLX station: Service Point Status: Service Point is open. Inbound: Shipments will be forwarded from ESB-KAY to
ADA-MLX via road following contingency connection with delays of 1 or 2 days. Courier delivery services only available for customers
that can be reached via phone Outbound: Shipments will be forwarded from ADA-MLX to ESB-KAY via road following contingency
connection with delays of 1 or 2 days. Pickup Service is available if booking is received. Perishable content such as WMX Dry ice will
not be accepted. Surrounding Agent stations: Sanliurfa city ADA-URF service is available, Hatay city ADA-HTY service re opened,
Iskenderun city ADA-ISD service has reopened as of 28/02.
Postcodes concerned: Gaziantep postcodes 27xxxKahramanmaras postcodes 46xxxMalatya postcodes 44xxxHatay & Iskenderun
31xxxAdana 01xxxMersin 33xxx
Ukraine:
We have resumed limited shipping services in select locations of Ukraine. As we operate under elevated risk, additional charges may
apply.
Russia:
Domestic and inbound services to Russia have been suspended, no shipments accepted until further notice.
Belarus:
Full services suspension
Public Holiday:
5thApril: Israel
6thApril: Canary Islands (The), Denmark, Faroe Islands, Greenland, Iceland, Israel, Norway
7thApril: Andorra, Canary Islands (The), Czech Republic (The), Denmark, Estonia, Falkland Islands, Faroe Islands, Finland, Germany,
Gibraltar, Greenland, Guernsey, Hungary, Iceland, Jersey, Kyrgyzstan, Latvia, Liechtenstein, Malta, Norway, Portugal, Slovakia, Spain,
Sweden, Switzerland, United Kingdom
8thApril: Denmark, Faroe Islands, Greenland, Hungary, Portugal, Sweden
9thApril: Albania, Austria, Belgium, Croatia, Denmark, Estonia, Faroe Islands, Georgia, Greenland, Hungary, Liechtenstein, Lithuania,
Netherlands (The), Poland, Portugal, Slovenia, Sweden, Switzerland
10thApril: Albania, Andorra, Armenia, Austria, Belgium, Croatia, Czech Republic (The), Denmark, Faroe Islands, Finland, France,
Germany, Gibraltar, Greenland, Guernsey, Hungary, Iceland, Ireland (Republic Of), Italy, Jersey, Kosovo, Latvia, Liechtenstein,
Lithuania, Luxembourg, Monaco, Netherlands (The), Norway, Poland, San Marino, Slovakia, Slovenia, Sweden, Switzerland, United
Kingdom
11thApril: Israel, Kosovo
12thApril: Israel
14thApril: Bulgaria, Cyprus, Greece, Kosovo, Montenegro, Republic Of, North Macedonia, Romania, Serbia, Republic Of
16thApril: Albania, Bulgaria

Asia Pacific:

Public Holiday:
5thApril: China (Peoples Republic), Hong Kong, Macau, Sri Lanka, Taiwan
6thApril: Mongolia, Philippines (The), Thailand
7thApril: Australia, Cook Islands, Fiji, Hong Kong, Indonesia, Kiribati, Macau, Nauru (Republic Of), New Zealand, Niue, Papua New
Guinea, Philippines (The), Samoa, Singapore, Solomon Islands, Sri Lanka, Tahiti, Timor Leste, Tonga, Tuvalu, Vanuatu
8thApril: Australia, Brunei, Fiji, Hong Kong, Macau, Papua New Guinea, Philippines (The), Samoa, Solomon Islands, Tuvalu
9thApril: Australia, Myanmar, Papua New Guinea
10thApril: Australia, Cook Islands, Fiji, Hong Kong, Kiribati, Myanmar, Nauru (Republic Of), New Caledonia, New Zealand, Niue, Papua
New Guinea, Philippines (The), Samoa, Solomon Islands, Tahiti, Tonga, Tuvalu
11thApril: Myanmar, Nauru (Republic Of)
12thApril: Myanmar
13thApril: Myanmar, Sri Lanka, Thailand
14thApril: Bangladesh, Cambodia, Lao Peoples Democratic Republic, Myanmar, Nepal, Sri Lanka, Thailand
16thApril: Cambodia, Korea, The D.P.R Of (North K.), Lao Peoples Democratic Republic, Myanmar

Americas:

Public Holiday:
5thApril: El Salvador, Guatemala, Honduras
6thApril: Argentina, Colombia, Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Paraguay,
Peru, Uruguay, Venezuela
7thApril: American Samoa, Anguilla, Antigua, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil,
Canada, Cayman Islands, Chile, Colombia, Commonwealth No. Mariana Islands, Costa Rica, Curacao, Dominica, Dominican Republic,
Ecuador, El Salvador, French Guyana, Grenada, Guadeloupe, Guatemala, Guyana (British), Haiti, Honduras, Jamaica, Marshall Islands,
Martinique, Mexico, Micronesia (Federated States Of), Montserrat, Nevis, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, St.
Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Suriname, Trinidad and Tobago, Turks and Caicos Islands,
Uruguay, Venezuela, Virgin Islands (British), Virgin Islands (US)
8thApril: Belize, Chile, El Salvador, Guatemala
9thApril: Bonaire, Brazil, Curacao, St. Eustatius, St. Maarten, Suriname
10thApril: Anguilla, Antigua, Aruba, Bahamas, Barbados, Belize, Bermuda, Bonaire, Cayman Islands, Costa Rica, Curacao, Dominica,
French Guyana, Grenada, Guadeloupe, Guyana (British), Jamaica, Martinique, Montserrat, Nevis, St. Barthelemy, St. Eustatius, St.
Kitts, St. Lucia, St. Maarten, St. Vincent, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Virgin Islands (British)

Sub Saharan Africa:

Operational Update:
Central African Republic:
DHL Service of DOX only to Central African Republic will resume on Tuesday 31stJanuary.
WPX/DOX out of Central African Republic is still suspended.
Public Holiday:
6thApril: Burundi
7thApril: Angola, Botswana, Cameroon, Gambia, Ghana, Guinea-Equatorial, Kenya, Lesotho, Malawi, Mozambique, Namibia, Nigeria,
Rwanda, Saint Helena, Seychelles, Sierra Leone, South Africa, South Sudan, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe
8thApril: Botswana, South Sudan, Zambia, Zimbabwe
9thApril: Madagascar, South Sudan, Uganda, Zimbabwe
10thApril: Benin, Botswana, Burkina Faso, Central African Republic, Chad, Congo, Cote D’Ivoire, Gabon, Gambia, Ghana, Guinea
Republic, Kenya, Lesotho, Madagascar, Malawi, Mali, Mayotte, Namibia, Niger, Nigeria, Reunion (Island Of), Rwanda, Saint Helena,
Senegal, Seychelles, Sierra Leone, South Africa, South Sudan, Swaziland, Tanzania, Togo, Uganda, Zambia, Zimbabwe
14thApril: Ethiopia, Liberia
16thApril: Ethiopia

Middle East and North Africa:

Operational Update:
Afghanistan:
Due to volatile situation in Afghanistan, DHL have been forced to suspend all the service effective from 15thAugust
2021.
Public Holiday:
7thApril: Lebanon
9thApril: Iraq, Syria, Tunisia
10thApril: Lebanon, Syria
13thApril: Iran (Islamic Republic Of)
14thApril: Lebanon
16thApril: Egypt, Syria

Countries not served & high risk sanctioned Countries:

Countries Not Served:
•Ascension
•Bovet Island
•British Indian Ocean Territory
•French Southern Territories
•Heard & McDonald Islands
•Pitcairn
•Saint Pierre & Miquelon
•Tajikistan
•Tristan Da Cunha
•US Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll,
Wake Is)
•Western Sahara
High Risk Sanctioned Countries:
All shipments going to a High Risk sanctioned country must have a signed Letter of Indemnity and will undergo 100%
inspection
•Crimea
•Cuba
•Iran (Islamic Republic Of)
•Korea, The D.P.R Of (North Korea)
•Syria
Additional Updates:
•Israel –Jordan-Lane is temporarily suspended.