Europe:
Operational Update:
Turkey and Syria:
Multiple earthquakes striking in the South-East region. The situation is currently being assessed, please expect
service delays into Turkey and Syria.
Adana & Mersin cities, ADA-ADA station:Service Point status:Service Point is open.Inbound:Shipments can be
received into station. Courier delivery services only available for customers that can be reached via phone.
Otherwise held at station with OH FM DSTER scan.Outbound:Pickup services available.Gaziantep &
Kahramanmaras cities, ADA-GAZ station:Service Point Status:Gaziantep Service Point is open, service is available,
Kahramanmaras Service Point remains closed.Inbound:Shipments will be forwarded from ADA-ADA to ADA-GAZ
following contingency connection with delays.Courier delivery services only available for customers that can be
reached via phoneOutbound:Pickup Service is available if booking is received.Perishable content such as WMX Dry
ice will not be accepted.If any Outbound material is accepted, it will suffer uncertain delays.
Malatya city ADA-MLX station:Service Point Status: Service Point is open.Inbound: Shipments will be forwarded
from ESB-KAY to ADA-MLX via road following contingency connection with delays of 1 or 2 days.Courier delivery
services only available for customers that can be reached via phoneOutbound: Shipments will be forwarded from
ADA-MLX to ESB-KAY via road following contingency connection with delays of 1 or 2 days.Pickup Service is
available if booking is received.Perishable content such as WMX Dry ice will not be accepted.Surrounding Agent
stations:Sanliurfa city ADA-URF service is available, Hatay city ADA-HTY service re opened, Iskenderun city ADAISD service has reopened as of 28/02.
Postcodes concerned:Gaziantep postcodes 27xxxKahramanmaras postcodes 46xxxMalatya postcodes 44xxxHatay
& Iskenderun 31xxxAdana 01xxxMersin 33xxx
Ukraine:
We have resumed limited shipping services in select locations of Ukraine. As we operate under elevated risk,
additional charges may apply.
Russia:
Domestic and inbound services to Russia have been suspended, no shipments accepted until further notice.
Belarus:
Full services suspension
Public Holiday:
5thMay: Denmark, Faroe Islands, Greenland, Kyrgyzstan
6thMay: Bulgaria, United Kingdom
7thMay: Kazakhstan
8thMay: Bulgaria, Czech Republic, The, France, Gibraltar, Guernsey, Jersey, Kazakhstan, Kyrgyzstan, Moldova,
Republic Of, Russian Federation, The, Slovakia, United Kingdom
9thMay: Azerbaijan, Kyrgyzstan, Kazakhstan, Moldova Republic of, Tajikistan, Ukraine, Kosovo, Luxembourg,
Guernsey, Jersey, Georgia, Russian Federation, Uzbekistan, Armenia
12thMay: Georgia
Americas:
Operational Update:
Public Holiday:
5thMay: Guyana (British), Palau
8thMay: Bermuda, Cayman Islands, Guadeloupe, Martinique, St. Barthelemy
9thMay: St. Vincent
10thMay: Micronesia, Federated States of, El Salvador
Asia Pacific:
Operational Update:
Public Holiday:
5thMay: Japan, Korea, Republic Of (South K.), Nepal, Sri Lanka, Thailand
6thMay: Sri Lanka
8thMay: Cambodia, New Caledonia, Tahiti, Tuvalu
14°May: Cambodia
Sub Saharan Africa:
Operational Update:
Sudan:
Due to Civil unrest in Sudan, Service has been suspended for both inbound and outbound for Sudan.
Central African Republic:
DHL Service of DOX only to Central African Republic will resume on Tuesday 31stJanuary.
WPX/DOX out of Central African Republic is still suspended.
Public Holiday:
5th May: Ethiopia
8thMay: Mayotte, Réunion, Island Of
14°May: Liberia, Malawi
Middle East and North Africa:
Operational Update:
Afghanistan:
Due to volatilesituation in Afghanistan, DHL have been forced to suspend all the service effective from
15thAugust 2021.
Public Holiday:
6thMay: Syria
Countries not served & high risk sanctioned Countries:
Countries Not Served:
•Ascension
•Bovet Island
•British Indian Ocean Territory
•French Southern Territories
•Heard & McDonald Islands
•Pitcairn
•Saint Pierre & Miquelon
•Tajikistan
•Tristan Da Cunha
•US Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll,
Wake Is)
•Western Sahara
High Risk Sanctioned Countries:
All shipments going to a High Risk sanctioned country must have a signed Letter of Indemnity and will undergo 100%
inspection
•Crimea
•Cuba
•Iran (Islamic Republic Of)
•Korea, The D.P.R Of (North Korea)
•Syria
Additional Updates:
•Israel –Jordan-Lane is temporarily suspended.