Global Service Update November 5t ...


Operational Update:

France (Nice): City centre is currently inaccessible. No pick ups or deliveries within the area

Public Holidays:

7thNovember: Belarus, Kyrgyzstan

8thNovember: Kyrgyzstan

9thNovember: Azerbaijan

11thNovember: Belgium, France, Poland, Serbia (Republic of)

Asia Pacific:

AustraliaThe state of Victoria has implemented a Stage 4 lockdown in the state. A citywide curfew in Melbourne has been implemented from 8pm to 5am every day. DHL is still operational though there may be service delays.


Temporary Suspension of Pick-ups from mainland China into India: Temporary suspension for all non-document shipments until further notice. Documents service has resumed.


1.The Indian Government has extended the lockdown until 31stOctober 2020. DHL remains operational in all major cities in India.

1.DHL India is currently serving over 7,000 post codes for different products. Services in these post codes will remain open to both India Billed and Network Billed customers who are operational as per applicable government guidelines. Pick up can happen globally for these post codes into India. The services will also be available for Diplomatic Mail. Services outside these post codes stay suspended until further notice

2.Please note that some delays may still be expected in some locations.

The Philippines: The government has extended the lockdown until 31stOctober 2020. DHL will remain operational all throughout this period. Pick-ups and deliveries will be done when DHL can access the area or when consignees confirm availability to receive shipments.

Sri Lanka: The government has imposed a curfew in Bemulla, Divulapitiya, Dompe, Gampaha, Ganemulla, Ja-Ela, Minuwangoda, Mirigama, Nittambuwa, Pallewela, Pugoda, Seeduwa, Veyangoda, Yakkala. No pick-ups or deliveries until further notice. No service impact in any other cities.

Public Holidays:

6thNovember: Nepal

7thNovember: Bhutan, Nepal

9thNovember: Cambodia, Tuvalu

11thNovember: Bhutan, Maldives, New Caledonia, Tahiti

12thNovember: Timor Leste

Middle East and North Africa:

Operational Update:

Iraq: Due to protests across multiple cities, service impact expected

Public Holidays:

3rdNovember: Iran (Islamic Republic of)

6thNovember: Morocco


Operational Update:

Cuba: Service has been temporarily suspended.

United States of America: Due to Hurricane Zeta, potential service impact.

Venezuela: Due to fuel shortages, potential service impact in Barquisimeto, Maracay and Valencia

Public Holidays:

5th November: Panama

6th November: Honduras

9th November: Cayman Islands, Dominican Republic, Micronesia (Federated States Of)

10th November: Panama

11th November: American Samoa, Bermuda, Commonwealth No. Mariana Islands, French Guyana, Guadeloupe, Guam, Martinique, Micronesia (Federated States Of), St. Barthelemy, St. Maarten

Sub Saharan Africa:

Operational Update:

Ethiopia: Due to political unrest in Northern Ethiopia, no pick-ups or deliveries in Mekelle.

Sao Tome and Principe: Outbound service suspended until further notice

Public Holidays:

6thNovember: Morocco

12thNovember: Jordan

Countries Not Served:


•Bovet Island

•British Indian Ocean Territory

•French Southern Territories

•Heard & McDonald Islands

•Pitcairn •Saint Pierre & Miquelon


•Tristan Da Cunha

•US Minor Outlying Islands (Baker Is, Howland Is, Jarvis Is, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Is)

•Western Sahar

•Western Sahara

High Risk Sanctioned Countries:

All shipments going to a High Risk sanctioned country must have a signed Letter of Indemnity and will undergo 100% inspection



•Iran (Islamic Republic Of)

•Korea, The D.P.R Of (North Korea)

Additional Updates:

•Israel –Jordan-Lane is temporarily suspended.