• technology-and-delivery

    What role has technology played in improving delivery services?

    Technology is driving the pace of change across multiple industries and the delivery sector is no different. Over the past decade we have seen a wealth of improvement in services, performance and choices thanks to the role that technology has played in the logistics world. GPS Tracking Being able to track parcels in transit has…

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  • Waste Packaging

    How are customer expectations changing global packaging trends?

    Thanks to factors like technology, social media and the internet consumers have more power than has ever been the case before. Today, every brand needs to listen to what its customers think and feel when it comes to products and services. The same, too, is true of packing. Never before have customer expectation had more…

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  • Sustainable packaging

    The rise of environmentally friendly packaging and delivery solutions

    Sustainability and socially responsible business are two key themes for consumers in 2018. Today, there is a bright spotlight on what kinds of choices brands give consumers who want to be more environmentally friendly – in fact, this is increasingly a significant factor in how consumers choose the businesses they want to align themselves with.…

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  • Customer-Expectations

    10 ways that you can exceed customer delivery expectations

    Delivery influences shopping decisions for your customers every day. According to PWC’s Total Retail report, around a third of shoppers say that fast and reliable delivery is one of the reasons they shop with their favourite retailers. 28% also attribute shopping choices to a retailer with a good returns policy. So, customers are looking to…

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  • Driverless Delivery

    Why self-driving delivery is becoming closer within reach

    It used to be the case that every 1960’s vision of “the future” had us all zipping around in driverless cars – and mostly wearing silver. While the metallic wardrobe has yet to materialise, self-drive vehicles are already here – in fact, hardly a day goes by when we don’t hear about a brand that…

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  • Warehouse

    How to optimise your warehouse management for clarity and efficiency

    Warehouse operations have a pivotal role to play in the movement of products and overall efficiency of logistics. With better processes in place, as well as optimising features, such as layout and storage, it’s possible to improve the way a warehouse performs. Although there’s no perfect warehouse design, these tips can bring clarity to most…

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  • Supply Chain

    3 keys to developing a strong supply chain

    Your supply chain can become an engine of growth for your business and holds the key to creating essential competitive advantage. A strong supply chain delivers on customer expectations and enables the business to grow and develop, creating a positive business culture and effective relationships along the way. But what does it take to develop…

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  • Quality Courier Services

    Simplify your logistics and delivery services by following these steps

    Delivery and logistics have a key role to play in business performance. A simple, streamlined approach ensures that systems perform better and customers receive a more satisfying service. So, how do you simplify your logistics and delivery to ensure that’s the case? Rethink your packaging Are you getting a lot of complaints about items arriving…

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  • Delivery Costs

    How can you reduce your shipping costs?

    The price of shipping is a cost that many businesses overlook. It can make logistics more expensive than they need to be and reduce competitiveness with other brands. However, there are ways to ensure that your shipping costs are minimised, both to benefit your business and also so that you can pass this on to…

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  • ai-and-delivery

    What impact could AI have on the delivery industry in the future?

    Delivery by drone? Robotic couriers? When we hear the words “artificial intelligence” these are the kinds of thought paths that we tend to go down. However, while Amazon may have so far successfully delivered a bag of popcorn a few miles down the road by drone we’re still fairly far off AI taking over the…

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  • supply-chain-manager-1

    How can you improve your supply chain management

    Supply chain management is a fundamental component to success but also something that is very easy to get wrong. Whether you’re finding relationships difficult, or costs too high, issues with supply chain management can create what may seem like insurmountable problems. In fact, sometimes all it takes is a little tweak to managing your partnerships…

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  • happy-customers

    How to keep your customers happy from the start of the year

    Customer satisfaction is important all year round but it can be a tough one to achieve in January when everyone is feeling the start of year blues. Although we’ve passed ‘Blue Monday’ (officially the most depressing day of the year), there’s no doubt that spirits are still quite low. And, when you add into that…

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  • express-delivery

    Why are courier and express deliveries becoming favoured by customers?

    As ecommerce becomes a dominant delivery trend, the range of shipping and courier services available is necessarily diversifying. However, while some customers continue to look for cost effective delivery over any other factor, the burgeoning trend is now towards courier and express deliveries. According to Mintel’s Courier and Express Delivery UK 2017 report, the courier…

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  • delivery-trends

    Last-mile delivery trends we saw last year

    Last-mile delivery – i.e. the movement of goods from the stage of fulfillment to final destination – has seen a lot of disruption over the past 12 months. Rising demand from customers for deliveries that are both faster and less expensive, as well as the increase in online purchasing, have forced the fulfillment and logistics…

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  • customer-review

    Why customer communication is key to boosting delivery reviews

    More than 88% of online shoppers now look at online reviews and factor them in to a purchasing decision. So, what people say about your business online has become incredibly important to whether or not it is able to grow. Customer communication is one of the secrets to helping improve the reviews you get from…

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