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Positive feedback is great to have, as it demonstrates that your business is doing what it needs to in order to please customers. However, when it comes to finding ways to improve your offering, it’s often the more negative comments that tend to be the most constructive. By looking at the issues that customers describe…

Your customers are the foundation of your business. Not only that but they represent a considerable cost saving too. Research shows that it costs six to seven times more to acquire a new customer than to sustain a relationship with an existing one. So, in terms of the cost to benefit ratio, your existing customers…

Warehousing operations are the heart of any business. From managing stock levels through to picking and packing items, a large part of the supply chain that delivers exceptional service to customers happens here. Despite this, for many businesses, warehousing operations are something of an Achilles heel and can be the cause of many a complaint…

A loyal customer base is the key to ongoing success and growth for any business, especially in the logistics industry. With so much competition in the market and increasingly innovative delivery solutions, the necessity of ensuring customers are satisfied with the service they have received – and will return to it – is key. Plus,…

Delivery and logistics have a key role to play in business performance. A simple, streamlined approach ensures that systems perform better and customers receive a more satisfying service. So, how do you simplify your logistics and delivery to ensure that’s the case? Rethink your packaging Are you getting a lot of complaints about items arriving…

Without strong and efficient supply chain management most businesses struggle with the basics of manufacturing, productivity or delivery. It’s one of those elements of infrastructure that should be almost completely unnoticeable if it’s functioning well. If it’s not, however, this is often all too obvious. Investment in supply chain management can be onerous in-house –…

Supply chains exist within any business that sells products to customers, and this impacts almost every other area within the business operations. This is because everything works together to ensure seamless deliveries – from the finance department factoring in the costs of manufacturing, shipping, and calculating profit, through to the research and development that takes…

Here at UCS, we know that booking your deliveries should be a fast and efficient process, which is why we are on a mission to constantly improve our booking systems. We aim to regularly make improvements to our booking system that will reduce the time taken to fill in information, and make it a much…

Delivery services give a strong impression of your business, positive or negative, so for small businesses looking to grow their customer base it is extremely important to ensure that your delivery services are successful. Great delivery services give your customers a positive brand impression which means that they’re more likely to buy from you again…

Whatever the size of your business, reducing supply chain costs can be an effective way to save a significant amount of money. From start-ups to large Multinational Corporations, supply chain management can require a huge budget, but there are a number of things that you can do to decrease your business’ supply chain costs. These…

Acquiring the use of a courier service shouldn’t be done lightly. It is a big deal to entrust your goods into the hands of someone else. Businesses often opt to outsource their delivery requirements to a third party provider due to their cargo being important or valuable and in some cases, time-sensitive. With this being…